FAQs

Question

What is included in the rate?

Answer

All Inclusive always includes the hotel room, food, alcoholic and non-alcoholic drinks, taxes and tips. Depending on the package that your group decided on you may have airfare and airport shuttles part of your package.

Question

Do I have to pay for the trip all at once?

Answer

No! One of the benefits of booking through Destify is that you can set up a payment plan. The earlier you book, the more flexibility you will have.

Question

When do I have to make the final payment?

Answer

Final payments are due 65 days prior to travel, so try to make a few occasional payments prior to your final payment deadline to get most of it out of the way. Payment links are available through the booking site for your convenience.

Question

If I book my reservation now, can I add someone later?

Answer

You can book your room today and add a person later in the future, but keep in mind the price may change in the future when you're adding someone to your room.

Question

Where/when do I get my boarding pass?

Answer

Boarding passes are issued 24 hours prior to departure, and can be issued online directly through the airline's website or picked up at the airport during check in. If airfare is included in your package, please check your travel documents for the airline confirmation code to check in. You should also print your itinerary that will be emailed to you prior to your trip for verification at the airport.

Question

How do I get to the resort and how do shuttles work?

Answer

If you're paying for airport shuttles, they will take you to and from your hotel. Upon arrival at your destination, your shuttle will pick you up at the airport and take you to the resort. Before your last day, you'll have to confirm your departure time with the shuttle company so they can retrieve you from the resort and take you to the airport for your flight. Our round trip airport shuttles do not pick up clients at their homes in the U.S. and take them to the home airport nor do they pick you up from the U.S airport and take you home. Shuttles are only available at our destinations to and from your chosen resort.

Question

Can I use American Dollars?

Answer

Yes, but many resorts and stores won't take USD, so be sure to prepare your credit and debit cards. Call your bank and let them know the dates you will be gone. Charges made at the resort or elsewhere on your trip may be subject to a foreign transaction fee by your bank (normally 1-3%).