FAQs
Question
DO I NEED A PASSPORT TO TRAVEL TO MEXICO? CHILDREN TOO?
Answer
Yes. All U.S. citizens, including children and minors, must have a valid U.S. passport when flying into Mexico. You can apply or renew a passport through the U.S. State Department at travel.state.gov.
Question
HOW FAR IS DREAMS SAPPHIRE RESORT & SPA FROM THE AIRPORT?
Answer
Dreams Sapphire Resort & Spa is approximately 25 minutes from Cancun International Airport (CUN)
Question
CAN I UPGRADE MY ROOM?
Answer
Yes! Our travel agent can assist with room upgrades. Please contact her directly for options and pricing.
Question
WHAT IS THE CANCELLATION POLICY?
Answer
The cancellation policy varies depending on whether you choose to purchase travel insurance. Our travel agent will review all the details with each guest at the time of booking.
Question
IS THERE A DISCOUNT CODE?
Answer
There is no discount code. To access our reserved room block and group rates, all bookings must be made through our travel agent, who will handle all payments and reservations.
Question
WHO IS IN CHARGE OF BOOKING FLIGHTS & ACCOMMODATIONS?
Answer
Guests are responsible for booking their own flights, resort accommodations, and transportation. However, our travel agent is available to assist with all aspects of your travel — please reach out to her directly for help.
Question
IS THERE A DRESS CODE?
Answer
Yes! We kindly request that our guests dress in cocktail attire to celebrate with us on the wedding day. We can’t wait to see everyone dressed up!
Question
HOW DO I GET FROM THE AIRPORT TO THE RESORT?
Answer
Airport transfers are not included unless arranged through our travel agent. We recommend booking transportation in advance. Please contact our travel agent for help.
Question
WHAT DOES THE RESORT INCLUDE?
Answer
Dreams Sapphire is an all-inclusive resort, which means your meals, drinks, and many activities are included in your stay. Some specialty experiences or excursions may cost extra.
Question
WHAT SHOULD I PACK?
Answer
Think tropical! Bring lightweight, breathable clothing, swimwear, and sunscreen. Don’t forget cocktail attire for the wedding day. And of course—don’t forget your passport! Tipping is customary in Mexico. We recommend bringing some small bills in Mexican pesos or US dollars to tip hotel staff, drivers, and guides during your stay. It’s always appreciated!
