FAQs

Question

DO I NEED A PASSPORT TO TRAVEL TO MEXICO? CHILDREN TOO?

Answer

Yes. All U.S. citizens, including children and minors, must have a valid U.S. passport when flying into Mexico. You can apply or renew a passport through the U.S. State Department at travel.state.gov.

Question

HOW FAR IS DREAMS SAPPHIRE RESORT & SPA FROM THE AIRPORT?

Answer

Dreams Sapphire Resort & Spa is approximately 25 minutes from Cancun International Airport (CUN)

Question

CAN I UPGRADE MY ROOM?

Answer

Yes! Our travel agent can assist with room upgrades. Please contact her directly for options and pricing.

Question

WHAT IS THE CANCELLATION POLICY?

Answer

The cancellation policy varies depending on whether you choose to purchase travel insurance. Our travel agent will review all the details with each guest at the time of booking.

Question

IS THERE A DISCOUNT CODE?

Answer

There is no discount code. To access our reserved room block and group rates, all bookings must be made through our travel agent, who will handle all payments and reservations.

Question

WHO IS IN CHARGE OF BOOKING FLIGHTS & ACCOMMODATIONS?

Answer

Guests are responsible for booking their own flights, resort accommodations, and transportation. However, our travel agent is available to assist with all aspects of your travel — please reach out to her directly for help.

Question

HOW DO I GET FROM THE AIRPORT TO THE RESORT?

Answer

Transportation is included with your room reservation. Our travel agent will provide the details once your booking is confirmed.

Question

WHAT DOES THE RESORT INCLUDE?

Answer

Dreams Sapphire is an all-inclusive resort, which means your meals, drinks, and many activities are included in your stay. Some specialty experiences or excursions may cost extra.

Question

WHAT SHOULD I PACK?

Answer

Think tropical! Bring lightweight, breathable clothing, swimwear, and sunscreen. Don’t forget cocktail attire for the wedding day. And of course—don’t forget your passport! Tipping is customary in Mexico. We recommend bringing some small bills in Mexican pesos or US dollars to tip hotel staff, drivers, and guides during your stay. It’s always appreciated!