FAQs

Question

How do I book my trip?

Answer

At the link below, you will find specific travel information, booking & reservations through our fabulous travel agent, Nicole! You will need to reserve your hotel rooms through this site, and you will also have the option to add airfare, airport transfers, and travel insurance. Our personalized booking site is: https://www.classicvacations.com/gr/koteles Our special code to enter the site is welcome.

Question

Do we have to book with your travel agent?

Answer

Yes. In order to be included in our room block and discounted rates, you must book through our travel agent. Please head over to the Travel tab for information. You will simply click onto our Travel Booking Site from there to book directly.

Question

What do I need to travel to Mexico?

Answer

You will need a valid passport to visit Mexico. Please plan in advance as the passport process takes time. We recommend applying for your passport ASAP if you haven't done so already. The typical processing time is 10-12 weeks! If you already have a passport, it must be valid at least 6 months after your date of travel. If it will expire before then, it must be renewed. MEXICAN TOURIST CARD: A Mexican tourist card will be provided by the airline on your flight to Mexico. Both portions of the card must be filled out and presented upon arrival in Mexico. Please keep the exit portion safe & handy as you will need it for your return flight home.

Question

When should I travel?

Answer

We are recommending that guests book accommodations from Thursday July 14, 2022 to Monday July 18, 2022. Our room block includes discounted rates during those days. If you would like to extend your stay longer, please reach out to our wonderful travel agent, Nicole. She can assist with extending the group rate price to your desired dates.

Question

What is included in my accommodations package?

Answer

Food and alcohol are included in your accommodations package. There are five à la carte restaurants, a buffet, a grill, a café and three bars on site. Please also review our "Things to Do" tab to see what activities the resort offers. Our linked travel website has additional information about our resort.

Question

What currency should I bring?

Answer

Since the resort is all-inclusive, you won't need to pay for any food or drinks at the resort. We recommend you bring $1 bills if you would like to tip anyone who provides you with extraordinary service during your stay (shuttle drivers, baggage handlers, excursion tour guides, room service, maids, waitresses, bartenders, etc.). The vast majority of stores and vendors will take US cash and/or credit cards, so you do not need pesos. You may want to advice your banking institution that you will be traveling in advance and check for any service fees. It is also recommended to check your phone service before traveling to avoid any international fees.

Question

Are there any other events that I should know about?

Answer

We will have a Welcome Cocktail on Thursday, July 14. This is listed on the Schedule page of this site.

Question

Does the resort have a dress code?

Answer

The resort itself does not have a dress code in place, but some restaurants do. The dress code is defined as follows: Casual / Resort Casual Shorts or pants, sneakers/tennis shoes or sandals. Ladies must wear a bathing suit wrap or cover-up. No sleeveless shirts for men. Casual Elegance Sneakers/tennis shoes or dress sandals, dress shirts with short sleeves or collared shirts. No sleeveless shirts or flip-flops. Long pants required for men. Beach Casual Swim trunks, bathing suits & flip-flops Formal Men: long pants & collared shirts; dress shoes. Women: blouses, skirts, slacks or dresses; dress shoes. Daytime Casual Bathing suit cover-ups or shorts & tops Sandals required. *Only one restaurant requires formal wear (Portofino Italian Cuisine), while the others are casual. The Dress Code for each restaurant is outlined at https://www.amrcollection.com/en/resorts-hotels/dreams/mexico/aventuras-riviera-maya/dining-drinks/?_ga=2.213601492.1508114028.1634054515-2124777466.1634054515

Question

What should I pack?

Answer

-Passport & all travel documents - It is recommended to also bring a COPY of these items in your carry on. -Resort casual attire outfit for welcome party -Beach semi-formal outfit for the wedding day -Men should bring a pair of long pants & closed toed shoes as some restaurants at the resort may require it -Sunscreen + Aloe -Sunglasses -Swimwear -Clothing & footwear -Toiletries & prescription medicines -Cash for tips -Tote bag or beach bag -Phone chargers -Optional - Waterproof phone case, water shoes, straws (Mexico is trying to be ocean-friendly, so most resorts are not offering straws) Reusable tumbler (Most resorts serve drinks in disposable plastic cups, but they will fill your tumbler instead if you prefer your drink to stay cold), First Aid - Tylenol, Advil, Imodium -See more ideas here - https://www.weddingwire.com/wedding-ideas/what-to-pack-for-your-destination-wedding

Question

Is Mexico safe?

Answer

The area that our resort is in is very safe. The village of Puerto Aventuras is a gated complex with marina and visitors go through additional security to enter the gates. Upon entering Puerto Aventuras, you will go through another gate to enter our resort, and only resort guests are allowed in. The surrounding area is a safe community to walk around in and explore. Therefore, you are very safe both on and off resort in our area. Of course, the recommended excursions under our "Things To Do" tab are safe as well.