FAQs
Question
How much are the room packages?
Answer
Official Group Rates Per Person For a 3-Night Stay in Superior Room: Single rate for 3 nights: $946; Double rate for 3 nights $642; Triple rate for 3-Nights $610; Child 2-12 for 3 nights $600
Question
What is included in that rate?
Answer
• Transportation between the hotel and resort (contact Nadiya by 12/25/19) • Stocked In-Room Mini-bar • 5 restaurants • 4 bars • 3 infinity pools • 1 Outdoor Jacuzzis • Fitness Center • Tennis Courts
Question
Can I stay less than the 3-night stay?
Answer
No. The minimum amount of nights you can stay at that rate is 3 nights.
Question
What if I can’t make it to Mexico?
Answer
We will have a celebration in St. Louis and Chicago on dates TBA after the wedding if you are unable to make the wedding in Mexico.
Question
Are there any group rates for flights?
Answer
No. You will be required to book your own flights.
Question
How far is the resort from the airport?
Answer
22 minutes driving. Transportation between the airport and resort are included in your package. Please let Nadiya know your flight itinerary by 12/25/19.
Question
Who should I contact if I have questions about my hotel reservation or questions about transportation once I land in Mexico?
Answer
Nadiya Karnaukh @ 1-888-537-9797 option 1 or customercare@PlayaDelCarmen.com
Question
Can I stay longer than the minimum 3 nights?
Answer
Yes. The discounted wedding rate is good for 6 additional nights. Please speak with Nadiya for more information and to book a longer stay.
Question
What if I can't book a room by the October 30th deadline?
Answer
You can book through Sandos Cancun website @ www.sandos.com/sandos-cancun. When booking, inform Nadiya that you've booked through the resort.
Question
If I book through Sandos, how do I get from the airport to the resort?
Answer
Contact our wedding reservation coordinator Olivia Ortiz at reservations@sandos.com. A 9 passenger van will cost $45 USD one way or $80 USD round trip "Price per vehicle." When contacting Olivia, please include the below information. If you do not want the 9 person van you can inquire about local taxi services. Arrival date: Number of Passengers: Name of Passengers (Same as is the hotel reservation): Name of Hotel: Name of Airline and flight numbers: Airport terminal number: Arrival time / am or pm: Departure date: Number of Passengers: Name of Airline and flight numbers: Airport terminal number: Pick up time: Flight time / am or pm: Contact phone number: