FAQs

Question

Do I have to stay at the same Hotel?

Answer

Yes, in order to attend the wedding festivities you do have to stay at the same resort. (See the "Travel" page). There is a minimum night stay of 4 nights required when booking. The bride and groom will be at the resort from May 2nd to May 9th 2024. We ask all guests to arrive no later than Friday, May 3rd. Members of the Wedding Party please arrive Thursday, May 2nd.

Question

Deadline to book my room?

Answer

The Bride and Groom have blocked out a limited number of rooms at a discounted price. (Please see link on the "Travel" page). Therefore, the sooner you book the better. If you wait too long to book you may have to pay an increased price or risk the hotel becoming fully booked. Please book no later than October 2023.

Question

When do Guests need to arrive?

Answer

Most guests will arrive Thursday, May 2nd 2024. We ask all guests to arrive no later than Friday, May 3rd 2024. Members of the Wedding Party MUST arrive on Thursday, May 2nd 2024.

Question

What does the cost of the hotel room include?

Answer

The Moon Palace Grand is an all inclusive resort. This means that once you are on the resort your food & drinks (including Alcohol) will come at no extra cost to you. The resort also includes various shows and activities throughout your stay. The resort has 15+ different restaurants, several bars, 24hr room service, several pools, two night clubs, one day club, a water park, and many other activities that all come at no extra cost to you. Please see the "Things to Do" page for a more detailed description of all the resort has to offer. We understand that for some taking the time to travel or the expense of the stay might not be feasible. Whether or not you are able to attend we are extremely grateful for your consideration and thank everyone for their love and support!

Question

Are Kids Invited?

Answer

We love your kids - we really do. We understand that you may want to make this a family vacation and we welcome that. However, kids will not be permitted at the ceremony but are welcome to join us for the reception. But please keep in mind that this is a party for adults. There is a free kids daycare on the resort open from 9am-10pm. There is a two hour gap between the ceremony and the reception. Either leave your kids there until 10pm or go pick them up after the ceremony and bring them to the reception. https://thegrand.moonpalace.com/things-to-do/playroom

Question

Does the Hotel Offer Shuttles to and from the Airport?

Answer

Yes, the Hotel does offer one way complementary transportation. Upon Arrival follow the exit route and near the airport exit you will find a Moon Palace, Palace Resorts employee who will direct you to the hotel shuttle bus and ensure that you and your luggage arrive to the hotel safely.

Question

Are Tips includes in the Hotel Room Price?

Answer

Yes, Tips are already included in the price of the hotel room. However, it is custom to bring a few United States dollar bills to tip your bar tenders, pool boys, wait staff, maids, and shuttle drives, etc. Tips don't have to be anymore than $1 or $2 per meal or service.

Question

Should we bring Cash?

Answer

Other than Cash for tipping you shouldn't need to bring any other cash. If you do decide to go off the resort on your own time then you may want to bring some cash for spending money. Most places will accept US Dollars. It is up to your personal preference if you'd like to bring Pesos.

Question

Can I Bring a Date?

Answer

Yes! We encourage everyone to make this their own vacation and bring along whoever they like. All we ask is to notify the Bride or Groom who you will be bringing in order to account for all guests.

Question

How many people does the resort permit in a single room?

Answer

The Moon Palace Grand permits a max of two adults and two children in a single room at no additional cost. However, up to four adults are permitted to stay in a single room at an extra fee. A max of Four people, whether that be four adults or a combination of adults and children, are permitted to stay in a single room. If you wish to fit more than four people in a single room you will be required to purchase a bigger room. (if this is the case, please contact the bride or groom).

Question

Worried about food allergies or diet restrictions?

Answer

The resort does cater to all types of food restrictions including many gluten free and vegan options. Food at the reception will be labeled to notify those with allergies and the bride and groom are doing their best to have a variety of food that will suit all diets.