FAQs
Question
Do I need a passport or a visa to travel to Mexico?
Answer
There is no visa required for Canadian travellers to travel for leisure to Mexico. All travellers will need a valid passport to enter Mexico, with more than six months from your planned departure date and must remain valid throughout the traveller's stay. The passport must have at least 1 blank page per entry. If you hold a different passport for citizenship or have permanent residency in Canada, please reach out to our dedicated travel advisor who can make a recommendation for next steps and how to proceed.
Question
Where in Mexico is the hotel located?
Answer
The 553-room resort in idyllic Riviera Cancun is a brief 10-mile drive from Cancun International Airport (CUN).
Question
When do we need to pay our deposit?
Answer
Deposits to confirm your stay will have a deadline of January 31st, 2025. If you confirm after January 31st, you can be added to the group any time up to April 10th, 2025 however rate changes and rooms will be based upon current availability.
Question
How much is my deposit?
Answer
Your deposit is the first two nights of your stay, the amount will depend on your room category. For example, if you are booking a... single occupancy room: Partial Ocean View Junior Suite: $1,220 CAD Ocean View Junior Suite: $1,280 CAD double occupancy room: Partial Ocean View Junior Suite: $1,370 CAD Preferred Club Junior Suite Ocean View: $1,610 CAD Preferred Club Junior Suite Swim Out: $1,820 CAD
Question
When is final payment?
Answer
The balance of your deposit is due April 30th, 2025.
Question
What's included if I book with the group?
Answer
Rooming options have been secured and come with additional benefits like return airport transportation, welcome amenities, and special room blocks for us to celebrate in style together.
Question
How long are the festivities?
Answer
We ask you stay for a minimum of three nights to enjoy everything we have planned, however you have the opportunity to stay longer if you have the time and capacity to do so! The bride and groom will celebrate and connect in Mexico for seven nights.
Question
Is more than two in one room possible?
Answer
All pricing is based on double occupancy - if you are travelling with more than two in the room, the cost to add additional adults or children will vary by age and room category, and will be priced on a case by case basis.
Question
Is a single occupancy room possible?
Answer
We have single occupancy pricing available for a limited number of rooms - please reach out directly for a quote based on your room category and number of nights.
Question
Can I book single, and add someone later?
Answer
Absolutely! If they are staying in your room for the same number of nights, they would pay the additional cost for however many guests decide to join you.
Question
What are the cancellation terms?
Answer
Once your deposit is paid it will become non-refundable. If you know someone else who would like to take your place, assignments will be possible based on interest and availability. To protect your investment comprehensive travel insurance is strongly recommended. Allianz Global Travel Assistance offers Cancel For Unforseen Reasons insurance for the greatest peace of mind and they are offering an exclusive rate for the wedding group.