FAQs

Question

Where should we fly to in Mexico?

Answer

We suggest guests begin booking their flights as soon as they know they will be attending. Book your flight to Cancun International airport (CUN). Please remember not to book package deals that include hotel stays, as those will need to be made through our room block link.

Question

Where should we stay?

Answer

The Hard Rock Hotel Riviera Maya! Please reserve your stay through our booking website in order to receive our wedding rate at https://www.shaadidestinations.com/robin-and-rick The resort has 2 sections: Hacienda, (the family side) and Heaven, (the adults only side). Keep in mind all the wedding events will be held on the Hacienda side. Adults have access to both sides of the resort.

Question

Is the Hard Rock resort all inclusive?

Answer

Yes, all food and drinks are included! Get ready for a good time!!

Question

How long should we stay?

Answer

Wedding festivities begin the evening of Saturday February 19, with the Jaggo party. Sunday February 20, will be the wedding ceremony and Monday February 21, will be the reception. If you wish to take part in all the events, we suggest guests arrive Saturday and stay until Tuesday. But please feel free to stay as long or as short as is convenient for you.

Question

How far is the resort from the airport and is there transportation?

Answer

The Hard Rock Riviera Maya is about 1 hour drive south of the Cancun airport. We will be providing transportation to and from the resort. Shuttles can be arranged on our booking website https://www.shaadidestinations.com/flights-robin-and-rick where you can input your flight information.

Question

What is there to do in Riviera Maya?

Answer

The Hard Rock resort has a variety of restaurants, bars, lounges and clubs to choose from. There are multiple pools, waterslides and even a newly designed skate park! To see all the amenities they have to offer, check out their website: https://www.hrhrivieramaya.com/all-inclusive.htm The archeological site Tulum, a 45 min drive from the resort, is a must see!

Question

Will there be free time between all the wedding festivities?

Answer

Yes! Even though there are 3 days of events, there will be plenty of time in between for guests to relax and explore. Your free time includes: Saturday: morning-afternoon Sunday: afternoon-evening Monday: morning-afternoon

Question

What is the dress code?

Answer

Indian weddings are festive and colorful, so we encourage guests to wear traditional clothes to join the experience. Here is a breakdown of dress code by event: Jaggo night (outdoors rooftop): Casual Indian or semi-Formal American attire. For women - Punjabi salwar kameez or anarkali, maxi dress/skirts. For men – kurta or dress pants and shirt. Wedding ceremony (outdoors covered gazebo): formal Indian or formal American attire. For women – Punjabi salwar kameez or anarkali, maxi dress/skirts For men – kurta, suit or dress pants and shirt. Reception (indoor ballroom): formal Indian or black-tie optional attire. For women – lehenga, saree, gown or dress. For men – suit. Here are some Indian outfit examples: https://drive.google.com/file/d/1SGIXtnOxts9qWsq7lHhtTiLcPQUsXL4a/view?usp=sharing If you are interested in buying some Indian outfits, here are some websites: https://www.lashkaraa.com/ https://www.utsavfashion.com/ https://www.cbazaar.com/

Question

What is the proper etiquette during a Sikh ceremony?

Answer

During the wedding ceremony guests will respectfully take off their shoes before entering the holy darbar (site of ceremony) and keep their heads covered throughout the ceremony. There will be a specified area to leave your shoes during the service and traditional ramalas (bandana) will be provided. Women typically use the Indian dress scarf to cover their heads, while men use the bandana. Guests can pay their respects to the Guru Granth Sahib (holy book) by bowing in front. Traditionally, women take a seat to the left and men on the right. Everyone will be sitting on the ground during the ceremony (pillow seats provided) so please avoid short dresses/skirts or tight hindering pants. The ceremony usually takes 30-45 mins and lunch will follow.

Question

What kind of food will be served?

Answer

For the Jaggo night and reception there will be a mix of Indian, Mexican and American, with vegetarian and non-vegetarian options. Following the Sikh wedding ceremony, a traditional vegetarian Punjabi lunch will be served.

Question

Should we bring a gift?

Answer

You are traveling all the way to Mexico to celebrate our big day with us, that is the best gift we could ask for! If you do wish to give us a gift, a card box will be set up at the reception. We respectfully request no boxed gifts at the wedding.

Question

What are the resorts COVID protocols?

Answer

The Hard Rock hotel is taking extra measures to keep the resort clean and sanitized. Upon arrival guests will have their temperatures checked, hands sanitized and luggage disinfected. At checkin, the resort will require guests to fill out a Health Declaration and Release form, which can be found on their website: https://www.hardrockhotels.com/riviera-maya/files/6135/Hard-Rock-Hotel-Riviera-Maya-health-statement.pdf They also require a online Health statement be submitted: https://www.hardrockhotels.com/riviera-maya/health-statement.aspx The resort requires face coverings/masks for hotel guests in all public indoor areas, like the lobby, elevators, retail stores. You do not need a mask while outdoors or in the pool area.

Question

Do I need to take a COVID test?

Answer

Currently Mexico does not require a negative COVID test to enter the country, but you must complete a health declaration form and scan the QR code it generates on arrival at the airport. That can be found at: https://www.vuelaseguro.com/login To return back to the US, Canada or the UK you will need to show a negative COVID test. New CDC guidelines now require a test 1 day before your return flight to the US. Canada requires a test within 72 hours of your return flight. Canada also requires you download the ArriveCAN app, where you upload your proof of vaccination and complete a declaration before arrival back. The Hard Rock resort will provide 2 complimentary rapid antigen tests per room. Additional tests can be purchased for $50. Unfortunately this test is currently not accepted by Canada, but guests can purchase a PCR test for $50 per person for up to 2 guests per room; additional tests can be purchased for $90. Please make your test appointment directly with the resort.