FAQs
Question
When do I need to RSVP by?
Answer
December 1, 2024
Question
What are the visa and/or passport requirement for Mexico?
Answer
Travel to Mexico requires valid passports, even for US Citizens. Please ensure that your passport expires after 6 months from the date of entry into Mexico. Mexico has no visa requirement for US Citizens, but you will be asked to fill out a FMM form (Mexico's visitor permit) on the plane or once you land. Once you get to immigration and customs at Cancún airport, the agents will give you the bottom half to retain until you leave the country. It is VERY important to keep this secure until you leave Mexico. British citizens do not need a visa to visit Mexico for tourism for less than 180 days. Instead, they need a valid passport and a tourist card, which can be obtained by filling out an immigration form.
Question
Is there transportation available between Cancún International Airport and the resort?
Answer
We are providing roundtrip shared airport transfers. Please submit your flight information on the hotel booking website by March 20, 2025.
Question
How do I book my hotel?
Answer
https://www.shaadidestinations.com/deepika-and-rakesh
Question
What time is check-in and check-out?
Answer
Check-in time is at 3pm and check-out time is at 12pm. Reservations made through Shaadi Destinations will be given priority on early check-in times as we will make requests directly with resort management. Early check-in is not guaranteed, but the resort will do their best. Guests are welcome to stay on property all day the day of check-in and check-out. Bags will be stored with your butler staff when you don't have access to your room.
Question
Can I stay for just 2 nights?
Answer
While most destination wedding guests choose to stay 5-7 nights when flying to Mexico, we understand there may be certain limiting factors. Unfortunately, group discounts are only valid on a minimum of 3 night stays. If you absolutely must stay 2 nights, please contact us at support@shaadidestinations.com so we can find the best rates possible for you. Booking through Shaadi Destinations allows for certain group benefits to be conveyed and allows for the best rate possible.
Question
Are kids welcome?
Answer
We chose Generations Riviera Maya because of the endless list of activities that will turn us all to children - so children are encouraged! Generations provides non-stop entertainment for the kids with themed characters, the Eko Kids Club (Sunday, Monday: 9 am - 5 pm & 7:30 pm - 11 pm, Tuesday - Saturday: 9 am - 5pm & 7:30 pm - 9 pm), Little Eko Chefs program (3 pm on weekdays), and much more! Karisma also includes baby amenities such as strollers, cribs, bottle sterilizers, bottle warmers, changers, baby monitors, pack n' plays, sterilizers, baby baths, baby robes, baby slippers, and high chairs. Events will take place at Generations Riviera Maya so that kids may attend! Adults staying at Generations Riviera Maya are more than welcome to join the festivities throughout the day or dine at any of the restaurants at El Dorado Royale! **Generations Riviera Maya is kids friendly. El Dorado and Casitas are adults only, but kids are welcome to the wedding venues**
Question
When do I need to book my hotel by?
Answer
January 1, 2025