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FAQs

Question

What is the All Inclusive Package?

Answer

• All meals at restaurants on premises • All Domestic alcoholic beverages and soft drinks • Taxes and Gratuity • Bathroom Amenities: Shampoo and soap • Bathrobe provided • Kid’s club (4-12 years) • 2 Free form Pools and 1 Lap pool • 2 Children’s pool • Children’s playground • 4 Lighted tennis courts • Activity programs for children, teenagers and adults • Zumba and Yoga classes • Sports desk offering tennis gear, snorkeling equipment, bikes, volleyballs, beach towels and board games • Sailboats • Two restaurants, 1 poolside snack bar and 1 pool bar. • Concierge Service • Daily maid service • Complimentary high-speed Wi-Fi access • 24-hour Front Desk service and 24-hour security • Cribs available on request • Gym • Currency exchange at Front Desk

Question

Individual No Show / Cancellation Policy

Answer

- For cancellations received 60 days prior to arrival date, non-penalty will apply. - For cancellations received 59 to 31 days prior arrival date, a one-night cancellation penalty will apply. - For cancellations received 30 days prior to the arrival date, two-night cancellation penalty will apply. - For cancellations received 29 days prior to the arrival date, a full penalty will apply. - No Shows or/and Early departures will be charged the entire dates of reservation. - Cancellations will require a revision of terms and conditions.

Question

Junio Suite Details

Answer

Description: Opening to a balcony with sea views, this room measures 437 ft2 and has two double beds. Slip into the pillow top bed with premium bedding for a good night's rest. The private bathroom has a shower/tub combination, as well as a hair dryer. Complimentary high-speed wireless Internet access keeps you connected, and the flat-screen TV and DVD player provide entertainment. A coffee/tea maker, microwave, toaster, and a mini-fridge are supplied. Climate control, air conditioning and a ceiling fan are among the conveniences offered. This room is Non-Smoking. Amenities - One bedroom with two double beds - One private bathroom with shower/tub combination - TV, DVD, sound system, telephones, hairdryer - Wake up clock and wake up call service - Iron and ironing board - Closet - Mini fridge, microwave, toaster and coffee maker - Small Juliette balcony with sea views - Cribs and babysitting service (prior request, additional charge for baby-sitting) - Air-conditioning - Free high-speed Wi-Fi - In-room safe - Bathrobe provided

Question

One-Bedroom Suite Details

Answer

Description: Opening to a large balcony with sea views, this suite measures 881 ft2. The master bedroom has a king size bed, slip into the pillow top bed with premium bedding for a good night's rest. The private bathroom has a shower/tub combination, as well as a hair dryer. Complimentary high-speed wireless Internet access keeps you connected, and the flat-screen TV and DVD player provide entertainment. The private fully-equipped kitchen is stocked with a full-sized refrigerator/freezer, a stove, dishwasher, microwave, toaster and a coffee maker. Air conditioning, a ceiling fan and a separate dining & living room with two single Murphy beds are among the conveniences offered. This room is Non-Smoking. Amenities - One bedroom with a king size bed - One private bathroom with a shower/tub combination - Fully-equipped kitchen (fridge, stove, oven, dishwasher, microwave, toaster, coffee maker) - Spacious living room with two single Murphy beds and TV - Wake up clock and wake up call service - Closet - Dining area with seating - TV in bedroom - Air-conditioning - Large ocean-view balcony with table and chairs - In-room safe - DVD, sound system, telephones - Hairdryer, iron and ironing board - Cribs and babysitting service (prior request, additional charge for baby-sitting) - Free high-speed wireless Internet

Question

Two-Bedroom Master Suite

Answer

Description: Opening to a large balcony with sea views, this room measures 1516 ft2. The main bedroom has a king size bed, slip into the pillow top bed with premium bedding for a good night's rest. The two private bathrooms have a shower/tub combination, as well as a hair dryer. Complimentary high-speed wireless Internet access keeps you connected, and the flat-screen TV and DVD player provide entertainment. The private fully-equipped kitchen is stocked with a full-sized refrigerator/freezer, a stove, dishwasher, microwave, toaster and a coffee maker. The second bedroom has two double beds, small Juliet balcony, coffee/tea maker, toaster, microwave, and a mini-fridge. Air conditioning, a ceiling fan and a separate dining and living room with two single Murphy beds are among the conveniences offered. This room is Non-Smoking. Amenities - Two-bedroom master suite - Two private bathrooms - Fully-equipped kitchen (fridge, stove, oven, dishwasher, microwave, toaster, coffee maker) - Spacious living room with 2 single Murphy beds and TV - Wake up clock and wake up call service - Closet - Dining area with seating - TVs in bedrooms - Air-conditioning - Large ocean-view balcony with table and chairs - In-room safe - DVD, sound system, telephones - Hairdryer, iron and ironing board - Cribs and babysitting service (prior request, additional charge for baby-sitting) - Free high-speed wireless Internet - Bathrobe provided

Question

Restaurants and Services

Answer

Hacienda Sisal: Traditional Mexican cuisine, seafood, steaks and fajitas in a magnificent setting that evokes the estate houses of old Mexico. Mariachi music nightly and Mexican dinner shows during the week. Open daily (Monday to Saturday from 2 p.m. to 10 p.m. and Sunday from 8 a.m. to 2 p.m. and from 5 p.m. to 10 p.m.). La Veranda: A long-time favorite with our guests for its International dishes, seafood and steaks. Open for breakfast, lunch and dinner. Theme buffets and poolside cookouts during the week. Open daily from 7 a.m. to 10 p.m. Char Hut: If you’re the kind of person who prefers a casual poolside lunch when you're on vacation, try our mouth watering hamburgers, delicious sandwiches and light wraps. Open daily from 10 a.m. to 5 p.m. Sands Express: If you prefer a casual meal at the comfort of your own villa, we have a practical food-to-go counter that offers salads, roast chicken, ribs, meatloaf and other main courses, bread and desserts. Open daily from 1 p.m. to 9:30 p.m. Bartolo’s Pizza: Pepperoni? Hawaiian? Vegetarian? Double cheese? Who doesn’t love pizza?! Make your order and have it conveniently delivered straight to your villa! Open daily from 1 p.m. to 9:30 p.m. and room service 24 hours. Sidelines Sports Bar & Karaoke: Come watch it at our Sports Bar! We have one 80” plasma TV and 2 60” plasma TVs for your enjoyment! Open daily (Monday, Thursday and Friday from 3 p.m. to 11 p.m., Tuesday and Wednesday from 3 p.m. to 12 a.m. and Saturday to Sunday from 10 a.m. to 11 a.m. and 4 p.m. to 7 p.m.). Sushi Bar: Taste delicious and fresh sushi. Choose from our California Roll, Salmon Roll, Shrimp Roll, Tropical Roll, Sashimi and more, while enjoying a pleasant ambiance with your favorite cocktails. Open 6:00 p.m. – 10:00 p.m. GYM & FITNESS CENTER Keep in shape at the fitness centers, 4 locations with the latest cardiovascular equipment and weights.

Question

Free Kids Club

Answer

Supervised kids club from 9am - 6pm for children between 4 to 12. Spend a morning at the Spa or playing golf, take them to the kids club where they will make friends as they enjoy games, crafts & sports!

Question

Baby-sitting

Answer

Baby-sitting services for night time events are available upon request. Please reach out if you will require these additional services