FAQs

Question

When should I reserve my room?

Answer

The special group rate is just for our guests! These rooms are first come first serve and the resort is known to be in high demand and often sells out. So, to guarantee availability and group pricing, please reserve your room with our promo code (SPWJUN25FPM) as soon as possible!

Question

How many guests can occupy a room?

Answer

Double occupancy is recommended for maximum comfort. Rooms can accommodate for more and will bring the price down per person. Finest Playa Mujeres does not offer a single supplement. Please note that single occupancy will incur a higher rate. So, it is recommended to try to pair up with someone if possible.

Question

How long should I reserve my stay?

Answer

Finest Playa Mujeres requires a minimum stay of 3 nights, however, feel free to extend your stay anytime between June 11-18, 2025.

Question

What is included in my stay?

Answer

Guests staying at the Finest Playa Mujeres will enjoy 24-hour all-inclusive service, which includes: • Special Welcome Cocktail and cool towel • Full breakfast, lunch, dinner and snacks each day • 11 International à la carte Restaurants • Buffet Restaurant • Snack Grill at the Beach • Food Truck • 16 bars with unlimited natural fruit juices, soft drinks, unlimited international premium, and domestic alcoholic beverages • Coffee House • Piano Bar • Sports Bar • Rooftop Lounge • Lobby Bar • Takeaway Wood Oven Pizza • 24 hour room service • Pool and beach waiter service • 10 swimming pools (5 heated) • 14 outdoor jacuzzis • Non-motorized water sports (sailing, windsurfing, sea kayaking, paddle board, snorkeling gear, introductory scuba lesson) • Daily activities, nightly shows, tennis clinics, fully equipped fitness center with state-of-the-art equipment • Free wireless internet • Finest Club Level service for families • Excellence Club level service for adults • Tennis and multi-sport courts. • Deluxe exercise facility offers complete weights and state-of-the-art cardio equipment including treadmills, crossover, movement and step machines • Full-service, world class Spa • All taxes and gratuities *You can download the Excellence app to view menus, dress codes, the spa menu, and entertainment schedules.

Question

Is there a deposit required to book my stay?

Answer

NO DEPOSIT is due to secure your room, but a credit card is required. There will be a $1.00 (yes, One Dollar) hold placed on your credit card with an agreement that the balance due will be automatically deducted 30 days before travel. Please read the terms and conditions for cancellation penalties. Ensure the card you book with is the card you want charged 30 days before your arrival date. If there are any changes with your card prior to your arrival date, you must contact the resort to make them aware.

Question

When is the deadline to RSVP and reserve my room?

Answer

ALL RSVP and room reservations MUST be reserved through our group discount by March 11, 2025 using our promo code. (SPWJUN25FPM)

Question

Do I need a passport?

Answer

Every guest must have a passport, including children! You will need this to board your flight, enter Mexico, and for check-in at the resort. Check the expiration date on your current passport. It must be valid for at least 6 months from your return date. For example, if you plan to return to the United States on 06/18/25, your expiration date must be AFTER 12/18/25. If you will be attending the wedding and need a first-time passport OR need to renew your passport, please take your photos and make an appointment ASAP.

Question

How do I obtain a passport?

Answer

Visit https://travel.state.gov/content/travel/en/passports.html and follow prompts as they relate to you. The current processing time to receive a new or renewed passport ranges between 6-8 weeks or 2-3 weeks when expedited (additional $60).

Question

Can I stay at another resort?

Answer

If you book at a different hotel/resort, you will not be guaranteed to partake in activities leading up to the wedding and/or the wedding ceremony without receiving permission from the resort and incurring additional fees for limited daily passes starting at $150+ a day/per person.

Question

Can I bring a guest?

Answer

If your invitation says "and Guest," then yes, if not, we would prefer if it was just you.

Question

Are kids allowed to attend?

Answer

We love your kids, but we want our wedding to be your getaway. We have reserved this for immediate family and those who have children participating in the ceremony. If you have been granted this privilege, you'll be notified via your invitation.

Question

I have more questions, who should I ask?

Answer

If you have more questions, please re-read the "Travel" and "FAQs" tabs. If still believe your question has not been answered, you may then reach out to Phillip or Sierra directly.