Travel to Mexico requires valid passports, even for US Citizens. Please ensure that your passport expires after 6 months from the date of entry into Mexico. Mexico has no visa requirement for US Citizens, but you will be asked to fill out a FMM form (Mexico's visitor permit) on the plane or once you land. Once you get to immigration and customs at Cancún airport, the agents will give you the bottom half to retain until you leave the country. It is VERY important to keep this secure until you leave Mexico. Indian Citizens will need to obtain a tourist visa unless they have a valid US Visa or are permanent residents of Canada or UK. Please verify requirements before travel, you can find specific requirements here. If in doubt, please get in touch with your local Mexican embassy.
Check-in time is at 3pm and check-out time is at 12pm. Reservations made through Shaadi Destinations will be given priority on early check-in times as they will make requests directly with resort management. Early check-in is not guaranteed, but the resort will do their best. Guests are welcome to stay on property all day the day of check-in and check-out. Bags will be stored with your butler staff when you don't have access to your room