FAQs
Question
Whats included with our stay?
Answer
This is an all inclusive resort, all meals and drinks including alcohol are included.
Question
Do I need to pay my full balance up front when booking?
Answer
No, when you follow the link you’ll be prompted to pay an initial deposit of $100 per person. After this, you can make payments up until the deadline listed on the website.
Question
Can I pick what type of room I want?
Answer
Ray and I have selected a variety of room options for you to choose from. These rooms include standard tropical view, standard pool view, and a selection of preferred junior suites. Availability is limited so we suggest reserving your room as soon as possible.
Question
Are kids and significant others invited?
Answer
Please refer to your formal invitation. All invited guest have been listed on the envelope. If they are not listed then unfortunately we were unable to invite them. If you're unsure, please feel free to reach out and check with Ray or Trish.
Question
When should I book my reservation?
Answer
We recommend reserving your stay at your earliest convenience to be able to ensure a room within our room block rate.
Question
How do I book my room?
Answer
If you are struggling to book your room or do not see the room option that you desire available, please email our travel coordinator, lucy@thetravspot.com to assist you. In addition, you have the option to add transportation during booking, but also feel free to explore other options if you do not want to use their services.
Question
Why won’t the website let me book a single room?
Answer
If you are booking a single room, please reach out to our travel coordinator at lucy@thetravspot.com
Question
Is there an app for the resort?
Answer
Yes, please download the Hyatt Inclusive Collection App to access details about restaurants, map, activities, services, and a resort event schedule.