FAQs

Question

How Do I Get To Isla Mujeres?

Answer

After flying into the Cancun airport, you will take a 25 min private shuttle/cab to the ferry dock- Puerto Juarez. Once you board the ferry, it is a stunning 20 minute boat ride to the island. Once you get on the island, you can either hop in a taxi at the taxi stand outside, or simply walk to your hotel if it is nearby.

Question

Should I Bring Dollars Or Pesos?

Answer

US dollars are widely accepted across the island, however to ensure that you get the best exchange rate, we recommend paying in pesos when possible. We normally get our money converted at the bank before we leave home. Once you exit the ferry on the island, there is an ATM directly across the street, as well as a cash exchange booth (there are many other ATM´s throughout the island though). Be sure to notify your bank that you are traveling to Mexico so that you don't have any issues using your debit/credit cards while in Mexico.

Question

Can I Drink The Water?

Answer

The short answer is no- but there is more info to be shared. The water is purified, but it is extremely hard. All hotels and restaurants will provide you with filtered water and ice- no one will serve you tap water (even if it is in a glass and not a bottle). It is safe to rinse your produce in the water, and perfectly fine to brush your teeth with the tap water. But as a general rule of thumb- only drink bottled water.

Question

Is The Island Safe?

Answer

Yes! The media paints a very different picture of Mexico than what is happening there. Like all countries in the world, there are parts of Mexico that have problems, and there are parts of Mexico that are incredibly wonderful and safe. We happen to be in one of those great places. We recommend that when traveling (anywhere in the world) you keep an eye on your belongings. The majority of crimes that happen here are crimes of opportunity- you leave your iPhone on the dash of your golf cart, and someone will walk away with it. Apart from that, which can be avoided with just a little common sense, Isla is a really safe and easy island to explore, and we encourage you to get out and see it.

Question

What If I Forget Something At Home?

Answer

Located mid island is an awesome grocery store called Chedraui. This store is basically a mini Wal-Mart. They carry everything from clothes, swimsuits, TV´s, medicine, toys, alcohol, home goods and food/produce. You can find almost anything you need there. If it is more of a specialty item, don't forget that Cancun is only a ferry ride away. Located in Cancun are US style malls, Costco, Sam´s Club and more.

Question

How Do I Get Around The Island?

Answer

Taxis are easily accessible all day long- no matter where you are. Simply walk to the road, and a dozen will drive by. You can also rent a golf cart (our favorite way to get around), or a moped (also fun, but best left to experienced moped drivers). If you are staying in Centro and plan to hang around there the entire trip- then you can simply walk where you need to go. If you need help booking a golf cart, please contact our wedding planners: Ben@ThePalmAtelier.com