FAQs

Question

What's included with room rate?

Answer

Full breakfast, lunch, dinner and snacks each day Nine specialty restaurants with à la carte and/or buffet service: Japanese, Italian, Mexican and International, Seafood specialties, Grill and French. Unlimited Natural fruit juices and soft drinks Unlimited International and Domestic premium brand alcoholic beverages Mini-bar stocked daily with beer, soft drinks, bottled water and juices. 24-hour room service Nightly entertainment. Six bars (including 1 swim-up bar, beach bar, lobby bar and juice bar) Desires Music Lounge, chic and modern night spot featuring a dance floor, big screen TV’s, Live DJ’s and more. Gym with top quality sports equipment Explorer’s Club (ages 4-12) offering supervised children’s activities from 9:00 am-10:00 pm Daily activities program. Gratuities and Local Taxes

Question

When is the deadline to book my room?

Answer

We have blocked rooms which are available now for booking (See travel for details) You may also make payments up until the Deadline of May 18th, 2020 Rooms will be based on Availability once blocked rooms are filled.

Question

Can I stay at a different hotel or Airbnb?

Answer

Of course you have a choice. However we do recommend that all our guest stay together at Dreams Riviera Cancun. VERY IMPORTANT ***The resort charges a fee for all non-guests to attend wedding events.

Question

How do we get to hotel from the airport?

Answer

Our Travel Agent Tori (Tori@islandvows.net) can make arrangements for transportation to and from the airport ($40 per person) 20-25 mins

Question

Are Children Allowed?

Answer

YES!! We have many little ones in our lives and would love them all to be there. The resort is kid friendly and children up to 12 years old can stay for free.

Question

Can I bring a guest?

Answer

Though we believe in the more the merrier, we do have a guest limit for wedding ceremony/reception. You will be notified with the official invitation. Your guest may accompany you to enjoy the rest of the trip.