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updates made frequently stay tuned
updates made frequently stay tuned
December 16, 2023
Cancun, Mexico
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    FAQs

FAQs

Please feel free to contact us with any questions. We prefer a text since our schedules are always changing. Rachel (408) 677-3168 Andrew (408) 307-6904
Question

What does an "all inclusive resort" include?

Answer

An all inclusive resort cost includes the room plus food, beverage and the following: All-Inclusive Meal Plans (Menus and Outlets Vary by Resort) Alcoholic & Non-Alcoholic Beverages (Type Varies by Resort and Room Category) 24/7 room service Access to Fitness Centers Complimentary Wi-Fi Pool & Beach Services Taxes, Service Fees & Gratuities (except for governmental tourism levies) Nightly Resort Entertainment Non-Motorized Watersports Kids Activities In-Room Minibar (restocked daily with select soft drinks, alcoholic beverages, and snacks)

Question

What is a hotel block?

Answer

A hotel block is the number of rooms we request the hotel to hold for our guest. The rooms are held for a limited amount of time and then released back to the public after a deadline. After the rooms are released back to the public our guest are still able to book with our travel agent or the hotel as long as there are rooms available. So please don't wait too long to book since this is BRAND NEW RESORT opening this December 2022. **a hotel block do NOT guarantee all our rooms be on the same floor, it just a guaranteed number of rooms they hold for us. although they do try to put wedding parties nearby each other depending on what is available at check in

Question

Do I have to stay at the resort to attend the wedding?

Answer

No, the resort allows non-hotel guest to attend the wedding events by purchasing a DAY PASS. These passes are valid for a maximum of 8 hours, and said guests can arrive up to one (1) hour prior to event and should leave directly following its conclusion.

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