FAQs
Question
What does an All-Inclusive Resort mean?
Answer
An All-Inclusive Resort means the amount you paid to book your suite includes an unlimited amount of food and drinks (alcoholic and non-alcoholic) your heart could desire during your stay from all 10 restaurants and 9 bars and lounges spread throughout the resort!
Question
When should I RSVP by?
Answer
We recommend putting down the $1 room deposit sooner than later even if you are unsure so you can hold your spot as rooms fill up quickly and the three night minimum could change in the future!
Question
How do I get from the airport to the resort?
Answer
When booking through the group promo code, complimentary private transportation will be provided! When you receive the confirmation email for your room booking scroll down a bit and there will be an email to book your transportation with Seasons transfers.
Question
Are kids welcome?
Answer
We love everyone's kiddos but we fell in love with an Adults Only All-Inclusive resort and were wanting all of the amazing parents we know to be able to take a little vacation while celebrating with us!
Question
Are there dress codes for the restaurants at the resort? If so, what are they?
Answer
Yes there are different levels of dress codes throughout the many restuarants! Each level is labeled and what the level implies is below: Casual For Ladies and Gentleman: Shorts, bermudas, sarongs and sleeveless t-shirts are welcomed. Swimwear and wet clothes are not allowed. Footwear must be worn at all times. Regular Casual: For Ladies: Long pants, Capri pants, skirt and blouse, or dress. For Gentlemen: Shorts, Bermudas, Capri or long pants. Dress shirt, collarless shirt, or polo shirt. Casual shoes or elegant sandals must be worn. Sleeveless t-shirts, tank tops, and beach sandals, or flip flops are not allowed. Casual Elegance: For Ladies: Long pants, Capri pants, skirt and blouse, or dress. For Gentlemen: Long dress pants and a collared shirt. Casual shoes or elegant sandals must be worn. T-shirts, tank tops, collarless shirts, shorts, beach sandals, or flip flops are not allowed. Majority of the restaurants are Casual or Regular Casual for breakfast, lunch and dinner with just a few Casual Elegance dress codes at dinner! If you are wanting more details for each restaurant please check out their Flavors & Spirits tab on the resort website or by using this URL: https://www.excellenceresorts.com/riviera-maya-cancun/excellence-riviera-cancun/flavors-and-spirits