FAQs

Question

Are kids allowed at Hyatt Zilara Rose Hall?

Answer

No, we are an adults-only resort welcoming guests of ages 18 and above.

Question

Can we use our country’s standard currency?

Answer

The currency used within the resort is USD, and USD and JMD is accepted island wide. Foreign exchange rates may vary and change on a daily basis, subject to availability.

Question

Does the resort have a smoking policy?

Answer

Smoking is prohibited within the constraints of the building, however it is allowed in designated smoking areas.

Question

How far is the resort from the airport?

Answer

We are located a 10-minute drive away from Sangster's International Airport.

Question

What are the transportation options to and from Montego Bay airport?

Answer

After clearing customs, please proceed to the left for the Hyatt Airport Lounge. Our shared shuttle service is available at a roundtrip charge of US$39 per adult, including the 16.5% tax. The recommended time for departure from the resort to the airport is 3 hours.

Question

Is there room service?

Answer

Yes. 24-hour, all-inclusive suite service is available.

Question

Do you offer private dinners in-room or on the beach?

Answer

Yes. Private candlelight dinners start at US$209 plus tax per person at our beach palapas, and US$350 and upwards for our gazebo locations. Packages include a specialty menu, a private server, location and service charges. Please contact our concierge team to book. Prices are subject to change without prior notice.

Question

Are cabanas available for rent?

Answer

Yes. Cabana rentals can be arranged at the Concierge. Please, email jamaicaconcierge@hyatt.com for more information.

Question

What types of watersports are offered?

Answer

We offer non-motorized water sports, such as kayaking, wind-surfing, snorkeling, boogie-boarding, stand-up paddle, and sailing.

Question

May I partake in all-inclusive experiences at Hyatt Ziva Rose Hall sister property?

Answer

All registered guests of Hyatt Zilara Rose Hall have full access to Hyatt Ziva Rose Hall.