FAQs

Question

Can I bring my children

Answer

Of course! Dreams Riviera Cancun is a family-friendly resort.

Question

Can I make payments?

Answer

Yes! You will receive an email invoice after you book ​your room. Please use the invoice link in the email to make payments at ​your convenience.

Question

Why do you need my flight information?

Answer

Maggie needs your flight details because roundtrip airport transfers will be included in your booking. Please provide the following details: DATE OF TRAVEL, AIRLINE, FLIGHT NUMBER, & TIME for both your arrival and departure. EXAMPLE: ARRIVING: 10/25/2025 - DELTA 4321 - 1:00PM DEPARTURE: 10/31/2025 - DELTA 1234 - 5:00PM Please email Maggie your flight details once booked - melles@destinationweddings.com

Question

What if something happens and I can’t make it?

Answer

Life happens! That’s why it’s HIGHLY recommended to purchase Travel Protection. It MUST be purchased at ​the time of booking. If Travel Protection is declined, all monies paid toward this booking are ​non-refundable and non- transferable and will be forfeited if cancelled or you do not arrive ​at the hotel as scheduled. Travel Protection, once purchased, is non-refundable. You will be ​given two options below...one for full refund in the form of payment and the other, travel ​credit. Please make sure to read this carefully when booking.

Question

How can I contact your travel agent, Maggie?

Answer

Should you have any questions or need further information, please do not hesitate to ask. Please note email is best! melles@destinationweddings.com 815.482.6742