FAQs

Question

Do you need a passport?

Answer

YES!

Question

How do I obtain a passport?

Answer

Please visit this website: https://travel.state.gov/content/travel/en/passports/apply-renew-passport/how-to-apply.html - Proof of Citizenship - Identification - Proof of relationship (children under 16) - Applicable fees

Question

Is this an all-inclusive hotel?

Answer

Yes, all food, drinks (alcoholic and non alcoholic) and amenities are included in price.

Question

Do children stay free?

Answer

Two (2) kids ages 4-12 stay free when sharing a room with one (1) full paying adult. Minimum stay of 3 nights. Kids stay free rates will be adjusted at time of confirmation invoice. Children will still be responsible for the cost of round trip transportation to and from the airport. Proof of age will be required at time of check-in. If child ages are incorrect, the difference in rates will be charged upon check-in.

Question

Is air travel included in price?

Answer

No it is not. Pamela the travel agent can assist you with booking your flight or you can book it on your own. The hotel is closest to the Cancun International Airport.

Question

Is transportation from and to the airport included in price?

Answer

Yes it is included in price. However children ages 4-12 who are staying free, will still be responsible for the cost of round trip transportation to and from the airport.

Question

Is there a minimum night stay?

Answer

Yes, all guests must book a minimum of 3 nights.