FAQs | 자주 묻는 질문

Question

What sites can we book under?

Answer

There are many options. Booking through the resort itself may or may not include the flight in the final price. Please read the fine print when you are booking your stay. Prices will change depending on which days you decide to travel and the length of your stay. You can book a flight and hotel separately, or as a package. Travel points can also be used, depending on who you book with. Options are endless. If you are having trouble, please reach out. NOT TRANSLATED

Question

How do I get to the resort when I land?

Answer

There are many private transfer services available in Cancun. We recommend discussing this with other family members to see if group options would be a better fit for you, as they can be more cost-effective for everyone. The transfer to the resort from the airport will take approximately 20 minutes. Here are some options to book with: viator.com and expedia.com

Question

Will the Ceremony, Cocktail Hour and Reception take place outdoors or indoors?

Answer

All will be held outdoors. The ceremony and cocktail hour will be held on the "sky terrace", and the reception will be held at the "Grazie terrace".

Question

How do I get to each wedding venue?

Answer

All venues are within walking distance. A map showing each location is included on the formal invitations.

Question

Can I bring a plus one?

Answer

Due to limited space, we’re unable to accommodate plus ones.

Question

Will there be an open bar?

Answer

Yes! Since the resort is all-inclusive, drinks are included, and the bar will be open.

Question

What currency is used in Mexico?

Answer

Mexico accepts both American and Pesos.

Question

Is there a specific resort I have to book at?

Answer

75% of attendees are mandated to stay at the resort. If you choose to stay elsewhere, please let us know ASAP. Guests staying outside the resort will need to purchase a day pass to attend the wedding.

Question

What is the dress code?

Answer

This wedding is a formal event, and we please ask that guests dress formally.

Question

Is there a required minimum nights stay?

Answer

There is no general minimum night stay required at the Royalton Riviera Cancun. However, some special packages or promotions may have their own minimum stay requirements. We recommend checking your specific booking details or confirming with your travel provider when reserving your stay.

Question

Is there a dress code for restaurants at the resorts?

Answer

Yes! Men are expected to wear long pants and closed-toed shoes in restaurants, excluding buffets. Women may be expected to wear closed-toed shoes in certain restaurants.

Question

Registry

Answer

Your presence means everything to us, and we truly are not expecting gifts. If you still feel inclined to give, a contribution toward our honeymoon would be greatly appreciated.

Question

공항 도착 후 리조트까지 어떻게 이동하나요?

Answer

칸쿤 공항에는 다양한 프라이빗 픽업 서비스가 있습니다. 가족이나 지인분들과 인원을 맞춰 그룹 서비스를 이용하시면 비용을 절약하실 수 있으니 미리 상의해 보시길 추천합니다. [예약 추천 사이트] Viator.com 또는 Expedia.com

Question

예식과 칵테일 파티, 피로연은 실내외 중 어디서 진행되나요?

Answer

예식은 실내 채플(예배당)에서 진행됩니다. 이어지는 칵테일 파티는 채플 바로 앞 야외 공간에서 열릴 예정이며, 피로연은 다시 실내에서 진행될 예정입니다.

Question

예식장까지 어떻게 이동하나요?

Answer

모든 리조트 내에서 무료 골프 카트 셔틀을 이용하실 수 있습니다.

Question

아이들이나 동반인을 데려가도 될까요?

Answer

이번 예식은 친한 가족 전용 행사로 진행하고자 합니다. 장소가 협소한 관계로 아이들이나 별도의 동반인은 모시지 못하게 된 점 너그러운 양해 부탁드립니다.

Question

술은 무료인가요?

Answer

네! 리조트가 ‘올 인클루시브(All-inclusive)’로 운영되기에 주류는 모두 무료로 제공되며, 바 또한 상시 이용 가능합니다.

Question

멕시코에서는 어떤 화폐가 사용되나요?

Answer

멕시코에서는 미국 달러와 멕시코 페소 모두 사용 가능합니다.

Question

예약한 리조트에 따라 이용 가능한 시설 범위가 어떻게 되나요?

Answer

예약하신 리조트 등급에 따라 타 리조트 시설 이용권이 달라집니다. 기본적으로 동일 등급 혹은 하위 등급의 리조트 시설은 자유롭게 이용하실 수 있으나, 상위 등급 리조트 출입은 제한됩니다. 단, 어느 리조트에 숙박하시든 모든 하객분은 결혼식 관련 행사 장소에 자유롭게 출입하실 수 있습니다. [리조트별 이용 안내 예시] Maya 숙박 시: Lindo, Beach, Del Mar 이용 가능 Lindo 숙박 시: Beach, Del Mar 이용 가능 Beach 또는 Del Mar 숙박 시: 두 리조트 시설 교차 이용 가능

Question

특정 리조트를 반드시 예약해야 하나요?

Answer

리조트 선택은 자유롭습니다. 다만, 원활한 행사 진행을 위해 전체 하객의 80% 이상이 '이베로스타 리비에라(Iberostar Riviera)' 단지 내 리조트에 숙박해 주시기를 권장하고 있습니다.

Question

드레스 코드는 무엇인가요?

Answer

이번 결혼식은 포멀(Formal, 격식을 갖춘 복장) 스타일로 진행됩니다. 하객분들께서는 아래 예시를 참고하여 격식에 맞는 차림으로 참석해 주시길 부탁드립니다. 예시: 한복, 바닥까지 오는 긴 드레스(Floor-length dress), 정장(Suit), 또는 슬랙스와 긴팔 정장 셔츠 차림 [참고 사항] 가벼운 여름용 원피스(Sundress)는 이번 예식의 복장 규정(Formal)에 해당하지 않으므로 가급적 피해주시길 부탁드립니다.

Question

최소 숙박 일수 제한이 있나요?

Answer

네, 리조트 예약 시 최소 3박 이상 숙박하셔야 합니다. 일정 계획에 이 점을 꼭 참고해 주시기 바랍니다. 혹시 개인 일정상 3박 숙박이 어려우신 경우에는 저희에게 따로 연락해 주세요. 다른 대안이 있는지 함께 확인해 보겠습니다.

Question

리조트 내 레스토랑에도 드레스 코드가 있나요?

Answer

네, 있습니다! 뷔페를 제외한 일반 레스토랑 이용 시, **남성분들은 긴 바지와 앞코가 막힌 신발(구두나 운동화 등)**을 착용해 주셔야 합니다. 여성분들의 경우에도 특정 레스토랑에서는 앞코가 막힌 신발 착용이 요구될 수 있으니 참고 부탁드립니다.

Question

What airport should we fly into?

Answer

We recommend flying into the closest airport to the resort. This is the Cancun International Airport (CUN).

Question

Will there be a room block or group rates?

Answer

No, there will be no room block; however, there are group rates available. There is a discount with the promotion code, ______.

Question

Are heels recommended?

Answer

All wedding venues feature hardwood flooring, so there will be no sand. Heels are perfectly suitable.

Question

When is the RSVP deadline?

Answer

To help us finalize planning with the resort, we kindly ask for RSVPs by September 1, 2026. We completely understand that plans can change, and ask that you let us know as soon as possible if anything does.

Question

Is this resort kid friendly?

Answer

Yes! Royalton Riviera Cancun is kid‑friendly and offers a variety of amenities for children and families. The resort features a supervised Kids Club for ages 4–12 with games, activities, and an outdoor playground, giving kids a fun place to meet new friends and play. There’s also a Hangout Teens Lounge for ages 13–17 with games, movies, and age‑appropriate activities. In addition, the resort includes a children’s splash park and water play areas, family‑friendly pool spaces, and a special kids buffet at select dining venues.

Question

What does the resort include?

Answer

During your stay at Royalton Riviera Cancun, guests can enjoy a wide range of activities, excursions, and 5‑star amenities beyond our wedding celebration. On-site, the resort offers non‑motorized water sports like kayaking, snorkelling, and sailing, as well as beach and pool games, dance and cooking classes, trivia, and nightly entertainment. Families will love the supervised Kids Club, Splash Safari water play zone, and teen activities, while others can recharge at the luxury spa, enjoy high-energy pool games, or savour delicious dining. For those looking to explore the area, the resort’s concierge can arrange excursions such as a full-day trip to Isla Mujeres, a guided tour of Chichén Itzá with a cenote swim, adventures at Xcaret Plus with underground rivers and cultural shows, and cenote tours with ziplines and jungle trails. Guests can also book private tours, airport transfers, and other local experiences to make their stay truly memorable.