FAQs

Question

Notes - for arrival and general Mexico

Answer

-At the airport, after Immigration and Baggage Claim, you will put your luggage thru the conveyer belt prior to clearing customs (they no longer do the stop light button in cancun). After clearing customs, DO NOT STOP - go straight to the shuttle pick up zone. (we will send info once we are close to our wedding week) -Do not drink the faucet water. Ice is made from purified water so is typically safe to drink at the resort. (I don't suggest having ice outside the resort) -USD is ample for the resort. Only time we have used Pesos is for gas. -DO NOT use a credit card at gas stations or questionable places. (if you need help deciding if it's safe, you can ask us)

Question

What about Covid?

Answer

Update 12/6/2021: All air passengers 2 years or older, regardless of vaccination status or citizenship, with a flight departing to the United States from a foreign country are required show a negative COVID-19 viral test (PCR or Antigen) result taken no more than ONE day before travel, or documentation of having recovered from COVID-19 in the past 90 days, before they board their flight. Air passengers will also be required to confirm in the form of an attestation that the information they present is true. Non-citizen air travelers will be required to provide proof of being fully vaccinated with an approved COVID-19 vaccine Please note that guests may receive a free covid test on site at the resort. You will need to schedule ahead of time with the front desk.

Question

Passports Required?

Answer

YES - please make sure your passport expires more than 6 months after your Mexico Departure date.

Question

Mexico Tax - New in 2021! Pay at resort.

Answer

Travelers to popular tourism hotspots in Quintana Roo, Mexico will have to pay an $11 tax beginning Thursday, April 1. Please note, in May 2021, we were charged for this at the resort

Question

What’s included In the all inclusive?

Answer

-Limitless access to gourmet à la carte dining options without reservations required -Unlimited international and domestic top-shelf spirits -Unlimited natural fruit juices and soft drinks -24-hour room* and concierge services -Pool and beach wait service -Daily refreshed mini-bar with soft drinks, juice, bottled water and beer -Daily maid service -Endless daytime activities and live nightly entertainment -Theme parties, oceanfront bars and entertainment venues -No wristbands required -All taxes and gratuities included -Free Wi-Fi -Unlimited-Luxury® for couples and couples with children *Room Service Temporarily available with limited hours from 7am-11pm

Question

Is there a car rental in Tulum?

Answer

Yes. There are car rentals in Tulum Town, but also an Avis listed at the resort (check pricing online prior to renting if you are planning on renting in Tulum).

Question

Will I need to leave the resort?

Answer

Not necessary. There are 9 Dining Options (6 a la carte, a buffet, a grille and a cafe) and 7 bars and Lounges. The activities are endless. Two pools, nightly entertainment, yoga, etc.. Check out their page for more info https://www.dreamsresorts.com/en_us/resorts/mexico/tulum/activities-entertainment.html

Question

Dress Code?

Answer

For the wedding, we are asking you to dress beach formal - We recommend a formal summer sundress (any length) for the ladies, and a summer suit, linen or khaki pants/shorts for the guys. For the resort, there are two restaurants which have a formal dress code.

Question

Do I need to take out pesos?

Answer

If you are only staying at the resort - No, you will not need to take out pesos - only cash you will need will be for tips (and they will take dollars). If you leave the resort and take a cab, they take either dollars or pesos but know that you should negotiate the fare before getting in the car. There are two ATMs at the resort: one for US dollars and one for Pesos. The exchange rate/fee to withdraw is high, so if you'd like to have cash or pesos on hand, we recommend getting beforehand.

Question

What about the drinking water?

Answer

There are bottles of water throughout the resort, in your rooms, and at all outdoor locations for consumption. Do not drink the tap water - at the resort or anywhere else. That said, the ice at the resort is made from purified water, so you can safely have ice in your drinks. Most restaurants and bars in town will also use ice from purified water, but ask (or just don't have it) if you are uncertain.

Question

Sunscreen & bug spray policies in the cenotes & biosphere reserves

Answer

In Quintana Roo - a lot of places do require non-Deet bug spray and biodegradable sunscreen to protect the sea life.