FAQsFAQs

Question

Do I need to book with your wedding planner?Do I need to book with your wedding planner?

Answer

Short answer, yes! If you book with the couples planner, you are guaranteed a hotel rate not offered to the public. You will be counted in their group block and the couple will not incur a contractual cost for those who book using an outside source.

Question

Is the resort all inclusive?Is the resort all inclusive?

Answer

Yes! There are 9 restaurants, 4 bars, All Meals, Mini-bar, Poolside drink service, Teen Club, Spa, Fitness Center, 24-Hour Room Service, and a host of property activities

Question

How long should my booking be for?How long should my booking be for?

Answer

The date of the wedding is July 22, 2026. You must book for a minimum of 3 nights. You can extend your stay as you see fit and still get the group rate for your accommodation.

Question

Is babysitting available?Is babysitting available?

Answer

Babysitting is available and provided by Dreams Natura. This service is at an additional cost which can be secured at the resort.

Question

Do I need to purchase my own airfare?Do I need to purchase my own airfare?

Answer

Yes

Question

Is it safe to travel to Mexico?Is it safe to travel to Mexico?

Answer

Yes. The safety of guests always remains a top priority for our hotel and its stakeholders. All hotel are operating with enhanced security protocols. Everything is functioning as usual and business is continuing as usual. Please refer to the following sites: https://travel.state.gov/en/international-travel/travel-advisories/mexico.html https://mx.usembassy.gov/security-alert-update-4-ongoing-security-operations-u-s-mission-mexico-february-23-2026/