FAQs

Question

Is there a minimum night stay required?

Answer

Yes, guests need to book 3-7 nights to qualify for the group rates provided.

Question

When is the final deadline for room payment?

Answer

Guests can make an initial room deposit of $100 per person to reserve their room anytime up until 70 days prior to departure, 1/26/2021. If a guest books on the deadline, room payment is due in full.

Question

What happens if I cancel travel plans 45-69 days prior to departure?

Answer

If the guest made an initial deposit of $100 prior to 1/26/2021, only that portion of the payment is forfeited. If not, the entire funds paid are forfeited (unless additional traveler insurance is purchased).

Question

What happens if I cancel travel plans within 44 days of departure?

Answer

Unless additional travelers insurance is purchased, the full amount paid is forfeited if travel plans are cancelled within 44 days of departure.

Question

What if a travel ban from the USA to Mexico is enacted or if the hotel is shut down due to COVID?

Answer

Special refund policies would be worked out on a case by case basis. If another travel ban is in place and guests cannot travel, cancellation penalties may be waived depending on what the resort is honoring at that time. Apple Vacations can not guarantee penalties will be waived, but will do everything they can to work with the resort on behalf of our group.

Question

Do we have to use the travel agent to book airfare?

Answer

No, you can book your own airfare. However you must make the travel agent aware of your flight information on or before 3/7/2021 so that the free transportation from airport to hotel and back can be arranged.

Question

What are the additional travel insurance options?

Answer

https://www.applevacations.com/travel-protection-plus/