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FAQs

Question

How do I book my room?

Answer

Please use our official wedding room block. Reservations can be made through our travel agent, Brittney May, beginning Thursday, July 30, 2026.

Question

Why should I book through the room block?

Answer

Booking through our room block ensures you're included in our wedding guest list and allows the resort to accurately plan food, beverages, seating, transportation, and other wedding weekend details.

Question

Which resort should I stay at?

Answer

Our wedding events will take place at El Dorado Royale, where we'll be staying. Guests may also choose accommodations at El Dorado Casitas Royale or Generations Riviera Maya, which are all part of the same resort complex.

Question

Are the wedding events adults only?

Answer

Yes. All wedding events, including the Welcome Party and Wedding Ceremony & Reception, will be adults-only. We appreciate your understanding and look forward to celebrating with you!

Question

What airport should I fly into?

Answer

Fly into Cancún International Airport (CUN).

Question

Is airport transportation included?

Answer

Yes! Round-trip airport transfers are included when you book through our wedding room block.

Question

Is the resort all-inclusive?

Answer

Yes! Your stay includes accommodations, meals, snacks, beverages, and many resort activities.

Question

Can I extend my trip?

Answer

Absolutely! You're welcome to arrive early or stay longer—just let Brittney know when making your reservation.

Question

Do I need a passport?

Answer

Yes. All travelers will need a valid passport. We recommend ensuring your passport is valid for at least six months beyond your travel dates.

Question

Who do I contact with travel questions?

Answer

Please reach out to Brittney May, Brittney@travelcationsagency.com, our travel agent, for assistance with reservations, flights, payment plans, and transportation.