Loading
Loading
Loading
Loading
Loading
Loading

Matt & Katie

    Home
    FAQs

FAQs

Question

Should I Fly into SJO or LIR?

Answer

As both airports are equidistant from Arenal, it is up to you which airport you would like to fly into! LIR is closer to the beaches in Guanacaste if you would like to extend your trip. Otherwise, if you know of others with similar travel schedules, it is recommended to coordinate for easier shuttle scheduling (see travel info).

Question

What is the best way to contact the hotel?

Answer

The best way to contact the hotel is through WhatsApp at +506-2479-1111

Question

What scheduled events will be hosted for us?

Answer

While we definitely hope that you all treat this as your own vacation, we do request that you attend the events that we are hosting for you. These events include the welcome dinner on Friday evening (March 28th) and the wedding ceremony, cocktail hour, and reception on Saturday evening (March 29th).

Question

If I have something I want to do, how do I book it?

Answer

The best way to book something is to contact the Hotel. They are very knowledgeable about the best tours and have all the contacts you'll need to book whatever it is you are looking for. Please see the "Things to Do" section. Of note, this is only an overview, more activities are available!

Question

What is the hotel cancelation policy?

Answer

You can cancel your reservation up to 21 days before your scheduled check-in date without any cancellation fees.

Question

Are children invited?

Answer

This is an adults only event.

For all the days along the way
About ZolaGuest FAQsOrder statussupport@zola.com1 (408) 657-ZOLA
Start your wedding website© 2025 Zola, Inc. All rights reserved. Accessibility / Privacy / Terms