FAQsFAQs

Question

When should I book my room?When should I book my room?

Answer

We recommend booking your room as soon as possible to secure your preferred accommodations and rate. You'll find a discount code on our Travel page to help you save.

Question

Do I have to pay in full when booking?Do I have to pay in full when booking?

Answer

The full payment of each reservation will be processed 30 days prior to the arrival date.

Question

How do I get to the resort?How do I get to the resort?

Answer

Fly into Cancun International Airport (CUN). After booking at the Excellence Playa Mujeres Resort, all transportation information will be provided.

Question

Can I bring a plus one?Can I bring a plus one?

Answer

Due to limited space, only guests specifically listed on invitation.

Question

Is the resort all-inclusive?Is the resort all-inclusive?

Answer

Yes! Your stay includes meals, drinks, and many activities.