FAQs

Question

What extra precautions is the resort taking in light of the current COVID-19 pandemic?

Answer

As the world moves into a new era in the wake of COVID-19, The Excellence Collection wants their guests to know they can visit with complete tranquility... For a complete list of health & safety protocols visit: https://www.theexcellencecollection.com/coronavirus-travel-information/post-covid-health-and-safety-protocols/

Question

I am rebooking my hotel reservation. Will the hotel honor the rate on my original reservation?

Answer

Yes, rates will be internally adjusted by the hotel 60 days prior to your arrival so that it can match that of your original reservation. Please note, you will need to use our new promo code to book your stay. The rates reflected might be higher - proceed to book. The hotel has guaranteed to honor original rates, which will be adjusted before your credit card is charged.

Question

Does the hotel offer any promotions for guests who are rebooking their stay?

Answer

Yes! If you are rebooking an original reservation the hotel is offering the following promotions: 1- original rate will be honored (will be internally adjusted 60 days prior to your arrival) 2- guaranteed suite upgrade to the next available category (pending availability) 3- free round-trip ground transportation from the airport to the hotel 4- 30% spa discount on massages or treatments of 50 minutes or more 5- Flexibility! Reschedule now, and if you are still facing travel difficulties later on, the resort will keep the same offer for you one more time 6- Free Cancellation; You can cancel your stay with no penalties for up to 24 hours before your scheduled arrival date.

Question

Will I need my original reservation # to rebook my stay?

Answer

Please have your original reservation # and our new promo code when you call the hotel to rebook your stay. Although the rates with the new promo code might be higher, the hotel has guaranteed to honor the original rate 60 days prior to your arrival. Please ask the representative to add this as a note under your new reservation. Reservations Department: 1 (866) 540-2585 New Promo Code: VMWMAY21FPM

Question

When should I RSVP?

Answer

Please RSVP YES or NO as soon as possible, and NO LATER THAN MARCH 1, 2021. For planning and budgeting purposes, it’s crucial for us to have an accurate head count of all guests attending our wedding.

Question

What if I'm unable to attend?

Answer

We understand not everyone will be able to attend our wedding. Please let us know of your plans even if you're not attending - RSVP No. It is crucial for us to have an accurate headcount in advance for planning and budgeting purposes.

Question

When should I book my reservation?

Answer

We highly encourage booking your reservations as soon as possible. Don’t forget to use our group promo code which offers our guests a discounted room rate. Please note, we do not have a block of rooms on hold. Therefore, you will receive the promotional rate on the rooms available during the time of booking. March 12, 2021 will be the last day to book your stay using our promo code. A discounted room rate will be applied to any rooms booked during the travel period: May 12, 2021 and May 21, 2021. Promo code is valid for a minimum stay of 3 nights. You can cancel your stay with no penalties for up to 24 hours before your scheduled arrival date. For more info about the Resort visit: https://www.finestresorts.com

Question

How can I book my stay?

Answer

Guests can book online (see steps below) or by calling ‭1-866-540-2585‬. The promo code is for discounted room rates only, it is not valid on flight & hotel packages. You will need to book your flights separately. 1- go to finestresorts.com 2- scroll down & click on CHECK AVAILABILITY 3- select travel dates, # of guests, & enter Promo Code: VMWMAY21FPM (minimum of 3 nights is required for the special room rates) 4- verify all info entered is correct & click CHECK AVAILABILITY 5- view the different room categories; the Adults-only Excellence Club, or for guests traveling with their families, upgrading to Finest Club, might be worth considering 6- select your preferred room category by clicking ADD followed by BOOK 7- verify all info is correct 8- enter the requested info & payment method. PLEASE RE-ENTER THE PROMO CODE UNDER THE COMMENTS FIELD (credit card info is only collected to guarantee your booking. Full amount will be charged 30 days prior to arrival) 9- click CONFIRM BOOKING

Question

Are kids welcome?

Answer

Yes! Finest Playa Mujeres is a family-friendly resort.

Question

Are there any other events that I should know about around the wedding?

Answer

Yes. Check out our "Our Wedding" page for additional information.

Question

When are you traveling?

Answer

We will be staying at the resort for 5 nights; checking in on Thursday, May 13th and checking out on Tuesday, May 18th. You may choose to stay for a few nights or make a vacation out of your stay.

Question

Are you registered? Where?

Answer

We know a destination wedding is a great expense. Your presence is our gift. However, if you must insist, feel free to contribute to our HoneyFund (on our “Registry” page), as little or as much as you wish.

Question

Is there a dress code?

Answer

Yes. Semi-formal/ cocktail-party attire.

Question

I have a food allergy, can I make a special request?

Answer

Absolutely! Please let us know of any food allergies/ dietary restrictions as soon as possible. It's also a great idea to let the resort know upon check in.

Question

What time should I arrive at the ceremony?

Answer

The meeting point will be the Golden Bar. Please arrive by 4:30 PM. Guest will be escorted to the ceremony venue. The ceremony will start promptly at 5 PM.

Question

Is there a wedding hashtag?

Answer

Yes! Please add our hashtag #VicgetsMaryd2021 to any social media post related to our wedding.