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April 15, 2023
Dreams Natura Resort and Spa, Cancun,Mexico

Marissa & Chase

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    FAQs

FAQs

Have a question? Start here ! Still confused? If it is room block related reach out to Modern Romance Travel otherwise reach out to Marissa or Chase!
Question

Having travel related issues or changes ?

Answer

Please contact Modern Romance Travel and let them know you are booked for Marissa & Chase's Wedding. They can help you with room specific/ travel questions ! Phone: 510-367-9324 Email: info@modernromancetravel.com

Question

What time is check-in?

Answer

The great part about these resorts is you can get in as early as you like. Your room may not be ready until 3pm but they will offer to hold your bags and you can grab a drink and begin enjoying the resort!

Question

What transportation do I need to coordinate to get from the airport to the resort?

Answer

Booking through our room block comes with free transportation from the Cancun Airport to the resort. Look for Lomas Travel destination employees outside of the hotel, they will be wearing a teal top and white pants. Only accept their transportation, ignore all other transportation offers

Question

What events will be happening during the weekend?

Answer

Friday morning we will have the option of a boat party. For those interested in joining, we will send out a form to sign up which will be first come first serve due to limited capacity. Friday at 7pm we will have a Welcome Dinner to get excited before the big day. Saturday we have the wedding at 5pm. Outside of these events we will just be hanging around the resort enjoying the pool and activities, all welcome to join.

Question

What should I wear to the Welcome Dinner on Friday?

Answer

The welcome dinner will be an all white (casual) affair. Dress as casual or fancy as you like, no pressure just wear white !

Question

Are kids allowed?

Answer

Well, kind of - your children are more than welcome to travel with you as we understand you may want to make this a family vacation BUT children are not allowed to attend the wedding events, no exceptions.

Question

What childcare options are there on the resort ?

Answer

There is a kids club (3-12) and teens club (13-17) that is open from 10am to 6pm daily. Child care services are available separate from the Explorer’s Club or Core Zone. Additional costs apply and are subject to change. You must contact the resort directly to coordinate this.

Question

Do I need a passport to travel to Mexico ?

Answer

Yes, please check your passport now and renew if it will be expired prior to October 2023. Remember it must be valid for 6 months post your departure. Passport wait times are longer than usual so please don’t leave this for the last minute!

Question

What airport should I fly into ?

Answer

Cancun (CUN) Airport!

Question

Is Airfare included in the travel rate?

Answer

No, you must book your own airfare separate of the room reservation. Fly into the Cancun (CUN) airport, there should be a number of options from all major airports.

Question

What Covid safety precautions is the resort taking?

Answer

Please copy and paste this link to learn more: https://www.amrcollection.com/en/about-us/clean-complete-verification/mexico-caribbean/?_ga=2.5171636.682444772.1641434343-732836435.1641434343

Question

What should I wear for the wedding ?

Answer

The wedding is semi-formal/cocktail attire. Men: no shorts or sneakers, dressy tennis shoes like Stan Smiths are acceptable. Ladies: no white. The reception is on a deck, so proceed with caution if you wear stilettos We will not be on sand for any part of the wedding :)

Question

Is the resort/Cancun safe?

Answer

We have gotten some concern about the safety in Mexico. We have personally been to this resort and to Cancun recently. The resort is extremely safe, there are 2 security checkpoints to get to the resort and it is 45 minutes from the hotel zone where the situation in the news occurred. Though we understand the news can be alarming, our trips to Mexico have always felt safe and common sense you would use in the US applies well there too - don’t be out late if you go off resort and don’t buy drugs.

Question

How will I get updates from you as we approach the wedding date ?

Answer

We have most everyone’s email and have an email account we will contact everyone with important information: marissaandchase@gmail.com Don't worry - we will make sure everyone is updated as needed!

Question

If I booked and suddenly can’t attend what are my options?

Answer

If you purchased travel insurance you can get refunded whatever you have paid! We highly recommend travel insurance given these crazy times we live in. Modern Romance does offer you travel insurance so take that into consideration.

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