FAQs

Question

Masks

Answer

Masks on the Resort are optional for guests, mandatory for all staff members. Please use your mask if you cannot social distance.

Question

CDC Travel Regulations as of 1/26/2021

Answer

We are please to announce NOW Jade is offering COVID -19 antigen testing on-property at no cost to guests traveling to the US as accepted per CDC US Travel Regulations. COVID-19 Testing will be facilitated by the concierge at NOW Jade Resort. Guest will be asked to schedule tests upon arrival. This program is available for travel through March 31, 2021.

Question

Airport Shuttles

Answer

You have the option to get a shared (unknown passengers) airport shuttle through the resort when you book your room. The preferred option is the private airport shuttle for up to 6 people. If there are others from the wedding party on your flight, try and book together for more cost effective transportation.

Question

CDC Mexico Travel

Answer

Before you travel, get tested with a viral test 1–3 days before your trip. Do not travel if you are waiting for test results, test positive, or are sick. Follow all entry requirements for your destination and provide any required or requested health information. During travel, wear a mask, stay at least 6 feet from people who are not traveling with you, wash your hands often or use hand sanitizer, and watch your health for signs of illness. Before traveling back to the United States, get tested with a viral test 1–3 days before travel. Follow all destination and airline recommendations or requirements. After you travel, get tested 3–5 days after travel AND stay home for 7 days after travel. If you don't get tested, it's safest to stay home for 10 days. If you had a known exposure to COVID-19 while traveling, delay travel, quarantine from other people, get tested, and monitor your health.