FAQs

Question

Do you have any hotel recommendations?

Answer

Yes! Please see the travel page on our website for recommendations. We have blocked a limited group of rooms at Mahekal, a beautiful beach resort in Playa del Carmen.

Question

How can I get in touch with the Hotel to request a change or special arrangement?

Answer

If you would like to arrive earlier or depart after the official group dates, book a superior room category or a different meal plan, please contact lcastellanos@gsf-hotels.com or reservations.mhkl@gsf-hotels.com

Question

Mahekal Deposit and Cancellation Policy

Answer

DEPOSIT POLICY: 15% Deposit at time of booking (NON REFUNDABLE) and remaining balance 30 days before arrival. CANCELLATION POLICY: Cancellations more than 30 days before the arrival of the guest: If the reservation has been fully paid, we will refund the 85% of the total. In a period of 29 days of less before arrival: The whole stay is charged as penalty.

Question

Can I bring a plus one?

Answer

We will only be able to accommodate those listed on your invitation. Thank you for understanding!

Question

Are kids welcome?

Answer

Kids are welcome at our Friday and Sunday events. However, we'd love for our wedding day itself to be an adults-only celebration. If you're traveling with children, we're happy to connect you with Fernanda, our wedding planner, who can help arrange childcare options that work for your family. Please reach out to us, and we'll take it from there!

Question

What is the dress code for the Wedding day?

Answer

Our wedding dress code is formal. For Women: Floor-length or midi dresses in light, flowy fabrics like chiffon or silk are perfect. Soft colors and elegant prints work beautifully for the beach. We recommend avoiding casual sundresses or overly short styles. For Men: Linen suits are encouraged, paired with formal or semi-formal shoes. Ties are recommended but not required.

Question

What is the dress code for the Welcome Part?

Answer

We're hosting a white party for our Welcome event! We'd love for our female guests to wear flowing, semi-formal dresses in white, beige, or nude tones. For our male guests, guayaberas paired with khaki pants would be perfect. Since we're celebrating by the beach, feel free to keep your footwear casual and comfortable—fancy shoes aren't necessary!

Question

What is the dress code for the Brunch?

Answer

Casual and comfortable! Feel free to wear jean shorts, t-shirts, a summer dress, or even your swimsuit if you'd like to take a dip in the pool. It will be a relaxed gathering where we can thank you all for celebrating with us and share a final goodbye together.

Question

Do I need a Visa to get into Mexico?

Answer

Guests traveling from the United States, Colombia, and Europe won't need a visa to enter Mexico—a valid passport is all that's required.

Question

Which airport should I fly into?

Answer

We recommend flying into Cancun International Airport. From there, Playa del Carmen is approximately one hour away, so you'll want to arrange ground transportation. The good news? We have several options available to help make your arrival seamless.

Question

Is transportation provided between the between the airport and the hotel? If not, do you have any recommendations?

Answer

We won't be providing complimentary airport transportation, but we've arranged for a transportation provider to reach out to all guests with details about available services and rates a couple of months before the wedding. We recommend booking in advance with them for added peace of mind and convenience. Of course, you'll also find plenty of options available at the airport, including buses, taxis, and private drivers, should you prefer to arrange transportation upon arrival in Cancun.

Question

Will the wedding take place at the Hotel/Mahekal Beach Resort?

Answer

No. Our wedding ceremony, cocktail hour, and reception will all take place at Villa la Joya, located approximately 30 minutes from Mahekal Beach Resort.

Question

Is there transportation arrangements to get to the wedding venue?

Answer

Yes, we've arranged transportation for all our guests. Vans will depart from Mahekal Beach Resort at 4:30 pm on Saturday, November 14th to take everyone to Villa la Joya—please plan to be ready by then. For your return, vans will begin departing the venue at 10 pm, with one leaving every 30 minutes. All remaining guests will be transported at midnight. Everyone will be dropped off back at Mahekal Beach Resort.