FAQs

Question

How do I book my stay, flights, and transportation?

Answer

We are working with a travel agent, Lori Bodenshatz, and her contact information is below. She is going to be the main point of contact for all things having to do with resort stay, flights, and transportation to and from hotel. Lori Bodenshatz 573-680-4344

Question

Do I have to pay for my stay, flight, and transportation all when I book?

Answer

Lori will be able to give more details on this but only a downpayment is required and you are able to set up a payment plan to make things more affordable.

Question

How early can I arrive to the resort and how late can I stay?

Answer

We are aware the trip is planned around our wedding but please treat this as your own vacation as well! The wedding will be on 7/11/25 which is a Friday. Please come and go as you wish! We will be there all week to celebrate with our family and friends.

Question

Is there a time change from CST to Costa Mujeres, Mexico?

Answer

Nope! It is also central time there.

Question

Do I need to change currency?

Answer

No, US dollars are welcome and accepted form of currency. No need to change to pesos. Debit and credit cards are able to be used at the resort as well. It may be a good idea to inform your bank that you might be making purchases outside of the country so they don't block your purchases.

Question

What type of weather should we expect?

Answer

In July, Costa Mujeres temporales range from an average high of 90 degrees, and a low of 75 degrees during the day. Average temperatures at night range from 80-85 degrees. Humidity can be high during July so it may feel warmer.

Question

Is the room service free because it is an all inclusive resort?

Answer

Yes, room service is available 24/7 and does not cost extra.

Question

Is there free wifi?

Answer

Yes, wifi is free and available through the entire resort.

Question

Can I call and text family back home while at the resort?

Answer

Yes, if you have an apple device you will be able to call, text, and FaceTime per usual. We will be creating a Whats App group upon arrival to the resort to update guests on times of events and where everyone is hanging out that day.

Question

Do I need a special adapter for my chargers?

Answer

No, Mexico uses the same outlets as we do.

Question

Is it safe to drink the water?

Answer

It is advised to only drink water from a water bottle while in Mexico. The ice at the resort is made from bottled water.

Question

Do I need to bring a cup to drink out of?

Answer

You do not have to but it is advised to bring an insulated cup (think yeti type cups about 20-40 oz) to get your drinks refilled during your stay. They will stay much colder this way and you will be able to pack this cup in your suitcase. They do provide plastic cups if you forget.

Question

Is there a store at the resort incase I forget something?

Answer

Yes, there is but it is expensive. Make a packing list and try to make sure you remember everything. But no worries if you forget there is a store.

Question

Is there a room key?

Answer

You are given a bracelet at check in that stays on your wrist through the duration of your stay. This bracelet acts as your key.

Question

What types of pools are at the resort? Salt water or chlorine?

Answer

There are a large variety of pools and they are all salt water pools.

Question

What should I pack?

Answer

-Pack light weight clothing, plenty of swimsuits, and lots of sunscreen! -Men: make sure to bring closed-toe shoes and short sleeve collard shirts for the restaurants. -leave your towels at home, the resort will have plenty of beach and bath towels.

Question

Should I bring a gift?

Answer

Gifts are not necessary. We know we are asking a lot of you to just join us for our wedding at the resort. However, for friends and family that have expressed interest we did create a registry but please do not feel obligated. Your presence is more than enough!

Question

Do I get to bring a plus one?

Answer

We are doing our best to accommodate all of our family and friends request for additional guests. When you RSVP on this website you will be able to add your plus one information if you were provided a plus one. Please reach out if you have any questions or if there is confusion and we will do our best to accommodate.