FAQs

Question

When should I RSVP by?

Answer

Please RSVP by August 7, 2021

Question

What precautions will the hotel be implementing for COVID-19?

Answer

Standards of Cleanliness: Hand sanitizing stations have been placed in strategic locations throughout the resorts such as the front desk, restaurant entrances, and all other public areas. Cleaning and disinfection protocols that use certified sanitization products have been implemented and are focused on high-touch areas. In addition, a comprehensive, general sanitization by a certified third party will be performed on a periodic basis, according to the recommendations of health authorities. Upon arrival: • Suitcase sanitization (external) in steam cabin or with sanitizing product or special device • Guest sanitization cabin, and infrared digital thermometers for temperature check. Guests with temperatures over 38° C/100.4° F will be checked by a doctor and may not be allowed access. • Mobile pre-check-in available • Security seals to validate that no one entered the room after it was cleaned and disinfected.

Question

COVID-19 Precautions Continued..

Answer

Room Amenities: • Hand sanitizer & sanitizing spray as part of in-room amenities; masks & gloves available on request. • Paper amenities, pens, & magazines will be removed from rooms (available on request). Social Distancing, Personal Hygiene & Health: • Max of 2 persons in elevators, excepting family members • Furniture in public areas will be rearranged per social distancing guidelines (minimum of 1.80 meters/6 feet). Pool, Spa & Fitness Areas: • Loungers in pool areas will be set in groups of 2 or 4, which will then be separated by distances of 1.80 meters/6 feet • Sanitization of equipment in Fitness Centers & Spa after each use • Max capacity set for Fitness Center & max capacity reduced for Spa

Question

COVID-19 Precautions Continued..

Answer

Food & Beverage: • Furniture rearranged in restaurants & bars (1.80 meters/6 feet) and max capacities will be established • Social distancing reminders all tables • Use of masks by food & beverage staff • Contactless room service available • Menus will be available on mobile devices. Physical menus removed In case COVID-19 cases are detected, the following procedures are in place: • On-site detection team (physician, general manager, operations manager &head of security) in coordination w/ health authorities, has been created. • Protocol has also been established to handle the situation should a potential case of COVID-19 be detected. • 24/7 medical service available Destination Protocols: Enhanced procedures will be implemented at the SJD Intl Airport, inc. thermal cameras & travel background checks on all arriving passengers. The destination is also being certified by a program overseen by the Ministry of Health.

Question

What do I do about my hotel reservations, if wedding is postponed?

Answer

As part of our agreement with the resort to reschedule the wedding, Pueblo Bonita Sunset will allow their guests to transfer their stay to the new wedding dates, if necessary.