FAQs

Question

What gratuities are expected?

Answer

Your resort fee includes gratuities for the concierge and housekeeping services; however, the bellmen, valet and shuttle drivers do not receive gratuities from your resort fee. We recognize guests may want to show appreciation to these valued individuals for excellent service. Lastly, please note, gratuities have been provided for our wedding weekend trolley operators and assistants for all events.

Question

Is there a dress code?

Answer

Cocktail attire is requested for the ceremony and reception, otherwise, Palmetto Bluff is casual. Please see link below for dress code specifics (you will need to copy/paste the link into your browser). https://members.palmettobluff.com/files/Palmetto%20Bluff%20Club%20Attire%20Guidelines.pdf

Question

How do I make reservations for dining and activities on the Palmetto Bluff property?

Answer

Refer to the "Things to Do" page for a list of activities and restaurants on the Palmetto Bluff Property. You may also refer to the links below for more detailed information (you will need to copy/paste the links into your browser). Dining: https://www.montagehotels.com/palmettobluff/dining/ Spa: https://www.montagehotels.com/palmettobluff/spa/ Experiences: https://www.montagehotels.com/palmettobluff/experiences/ Contact the Montage concierge to book all activities and restaurant reservations on property, as well as restaurants in Old Town Bluffton and Savannah, GA. (855) 264-8705 mpbconcierge@montagehotels.com

Question

What if I need a babysitter?

Answer

The Montage Palmetto Bluff recommends the following services: Guardian Angels: Guardian Angels will provide care in your hotel room, suite, or cottage. This is the best option of you would like a sitter during the welcome cocktail party or wedding reception. Please visit their website or call them to learn more. https://guardianangelssittingservice.com/ (877) 470-4277 Hilton Head Nannies: Another option for a sitting service that will provide care in your hotel room, suite, or cottage. https://www.hiltonheadnannies.com/ (843) 227-3196 Paintbox: The Montage offers an in-house program for children aged 5-12 called Paintbox. Paintbox offers a mix of games, crafts, movies and outdoor activities. Please visit the Montage website or call the concierge to learn more. https://www.montagehotels.com/palmettobluff/experiences/family/ (855) 264-8705 mpbconcierge@montagehotels.com

Question

Should I be afraid of alligators?

Answer

Steer clear of alligators and DO NOT FEED THEM. Feeding them makes them bolder, encourages them to seek out people, and alters their natural diet in an unhealthy way. When this occurs the alligator will have to be removed and put down. Alligators in the Lowcountry can grow up to 12 feet in length and are commonly found in lagoons and creeks. Spring and fall are the best times for viewing as you'll find them regulating their body temperature by sunning themselves on the banks. Alligators are not usually aggressive to humans but can be dangerous if approached or provoked. Be mindful of children and pets around lagoons and creeks. These animals are INCREDIBLY fast. Baby alligators are adorable, but a mother's instinct to protect is fierce. Even if you don't see her, she is close by as their relationship can last up to 3 years. Alligator attacks are rare, but by exercising common sense and caution you shouldn't have any problems.

Question

What other wildlife can I expect to see?

Answer

Palmetto Bluff is rich with wildlife including (but not limited to) alligators, snakes, turtles, white-tailed deer, bobcats, armadillos, and bald eagles. The Palmetto Bluff Conservancy is dedicated to increasing our understanding of the natural and cultural environment of the Lowcountry. Guests may participate in research, tour with the Conservancy or attend lectures. Please see the link below for more information on the Palmetto Bluff Conservancy (you will need to copy/paste the link into your browser). https://www.montagehotels.com/palmettobluff/experiences/recreation/