FAQs

Question

When is my RSVP due?

Answer

If you can submit your RSVP (Yes or No) via this website by April 3rd that would be fantastic.

Question

What if I can't make the trip?

Answer

We will understand and will love you no less. Let's make plans to spend some time together soon.

Question

How do I book my resort stay?

Answer

You will need to fill out the reservation form and submit this to Barbara, our travel agent. Please make sure to list your names exactly as they appear on your passports. If you want a room that isn't showing availability, please choose On Request. The deposit is $100 per person plus insurance if you are purchasing it. Once you submit your reservation form, it can take up to 24 hours to process and receive an invoice. You can choose to enter payment information on your form or you can request an invoice along with a payment link to make your deposit. Once reservation is on deposit, revision and cancellation penalties apply plus airline (if applicable) and/or hotel penalties will apply. You assume full and complete responsibility for checking and verifying any and all passport, visa, vaccination, or other entry requirements of your destination(s), and all conditions regarding health, safety, security, political stability, and labor or civil unrest at such destination(s).

Question

What is the deadline for my initial deposit? ($100/person)?

Answer

May 1, 2025

Question

Can I pay in installments?

Answer

Yes, we would encourage you to do so if needed. Once your room is reserved you can pay as much or as little as you want but must meet incremental deadlines shown below. To make additional payments just email Barbara and tell her much you want to put towards it. 1st payment due by May 1st. 40% of payment due by June 17th. Final payment due by August 16th.

Question

What happens if I need to cancel my reservation?

Answer

Additional hotel cancellation penalties as follows (if travel insurance is not purchased): June 17, 2025 to July 16, 2025: 20% of Reservation Charged As Penalty July 17, 2025 to August 16, 2025: 40% of Reservation Charged As Penalty After August 16, 2025: No Refunds

Question

How many nights can I stay at the resort?

Answer

The minimum stay is 3 nights.

Question

Can I book my own flight?

Answer

You can book your flight now or keep an eye on rate changes. You can book your flight or have the travel agent assist you with this. Everyone will fly into Cancun Interational Airport (CUN). Transporation to and from the airport will be included in resort pricing.

Question

Do I need a passport to travel?

Answer

YES! If you haven't already applied for your passport please do so ASAP! MUST HAVE VALID PASSPORT! Please note, effective January 23, 2007 a valid passport will be the only acceptable document for travel outside of the US. The name on your airline ticket must match your passport name. Your passport needs to be valid for 6 months AFTER your travel dates as well (Mexico is the exception but still recommended). For more information: http://www.tsa.gov/press/happenings/passport.shtm

Question

What if I don't have a passport?

Answer

If you need to apply for or renew your passport copy and paste the following link: https://www.usps.com/international/passports.htm You can download the application and bring it to your local U.S. Post Office. Bring the completed application, application fee, a valid state ID, and a front/back copy of your birth certificate. Call your local U.S. Post Office in advance to see ensure that they accept applications. Also you will need take a passport photo and bring it with you to the U.S. Post Office. You may be able to take your photo at the post office. If not, you can take this photo at places like CVS and Walgreens.

Question

Do I need a Visa to travel to Mexico?

Answer

No. You only need your passport.

Question

Should I purchase travel insurance?

Answer

Travel insurance is highly recommended and can only be purchased at the time of reservation. Airfare MUST be booked by Babs if you want it covered by the insurance. If you are not purchasing airfare now, the cost of insurance will increase later to cover the airfare.

Question

What does travel insurance cover?

Answer

To review full plan details online, go to Tripmate.com/wpN430i prior to your purchase. • Trip Interruption: • Missed Connection •Travel Delay • Emergency Evacuation • Medical Expenses • Travel Accident • Baggage/Personal Effects • Bag Delay • Hurricane Travel Credit

Question

How much does travel insurance cost?

Answer

Travel Protection Pricing Guide (based on per person cost of trip) - 2 different options: 1. Travel Protection Plus - FULL TRAVEL CREDIT This plan is for your budget-conscious clients. Same great Travel Protection Plus coverage, just a lower price point. Perfect for those travelers who know they will travel, but need some flexibility. Travel Protection Plus - full travel credit pricing of all vacation packages and destinations* Per passenger package value** $0 to $799.99: 13 years and older = $79.99 $800 to $1,499.99: 13 years and older = $89.99 $1,500 to $2,999.99: 13 years and older = $109.99 $3,000 and up: 13 years and older = $139.99 2. Travel Protection Plus - REFUND BACK TO CREDIT CARD USED (CASH REFUND) Customers who want their full refund in original form of payment should select this plan. $0 to $799.99: 13 years and older = $139.99 $800 to $1,499.99: 13 years and older = $189.99 $1,500 to $2,999.99: 13 years and older = $229.99 $3,000 and up: 13 years and older = $284.99 **Travel credit policies: Valid for travel commencing 12 months from date of issue of the travel credit Non-refundable, non-transferable, not redeemable for cash, and must be used by expiration date Will be issued in the names of the passengers on the original reservation Travel credits do not need to be used specifically for same resort but there are limitations on where/how it can be used. Here is a list of destinations that are available (subject to change)

Question

How much does each room cost?

Answer

ROOM RATES Rates are per person and include all meals, beverages including alcohol, taxes, gratuities and shared round trip ground transfers between airport and resort (does not include airfare). • Junior Suite Double o 10/23 – 10/25 In Season Rates/ 10/26 – 10/28 Off Season Rates o Single; $583.12 / $609.09 o Double; $323.38 / $337.66 o Triple; $322.51 / $336.80 • Junior Suite Tropical View King o 10/23 – 10/25 In Season Rates/ 10/26 – 10/28 Off Season Rates o Single; $583.12 / $609.09 o Double; $323.38 / $337.66 • Junior Suite Ocean View King o 10/23 – 10/25 In Season Rates/ 10/26 – 10/28 Off Season Rates o Single; $588.31 / $614.29 o Double; $327.27 / $341.56 • Junior Suite Ocean View Double o 10/23 – 10/25 In Season Rates/ 10/26 – 10/28 Off Season Rates o Single; $605.19 / $632.47 o Double; $336.36 / $350.65 o Triple; $335.50.51 / $349.78 • Junior Suite Swim Out King o 10/23 – 10/25 In Season Rates/ 10/26 – 10/28 Off Season Rates o Single; $616.88 / $644.16 o Double; $342.86 / $357.14 • Preferred Club Junior Suite Tropical View King *additional fees apply o 10/23 – 10/25 In Season Rates/ 10/26 – 10/28 Off Season Rates o Single; $716.88 / $748.05 o Double; $358.44 / $374.03

Question

Where can I check for travel and/or health warnings?

Answer

You should check this site for any travel warnings: http://travel.state.gov/ For health and disease warnings in the area please refer to: Centers for Disease Control & Prevention