FAQs

Question

What’s Included

Answer

All-Inclusive properties include the cost of the room plus food, beverage and various resort amenities and activities. With this immersive All-Inclusive Experience, pricing is per person/per night. To ensure you receive an accurate rate, it is important you enter the total number of adults and children at the start of the booking process. Child pricing is based on the age of the child at the time of check-in, not at the time of booking. The hotel reserves the right, at its discretion, to modify the room rate a guest must pay, to reflect the correct guest count, including children and their ages at the time of check-in, for such reservation.

Question

What’s NOT Included

Answer

The following are not included in the rate but can be arranged and purchased while you are at the resort (where available) Babysitting Diving & Fishing Gambling Golf & Pro Shop Charges International Cigarettes and Cigars Laundry/Dry Cleaning Services Motorized Watersports Private Medical Service Select Food and Beverage Items, such as: Bottles of Wine, Champagne or Liquor Spa Services Boat Tours Telephone Calls To-Go Box Lunches Tours & Activities Transportation Cabana Rental & Services

Question

Why include exact number of people including children and their ages

Answer

Pricing is based on the total number of guests occupying the room. To ensure you receive an accurate rate, it is important you enter the total number of adults and children during the booking process. Child pricing is based on the age of the child at the time of check-in, not at the time of booking. To ensure a seamless check-in experience, you may be contacted by the property concierge after your reservation is made to confirm the number of people on your reservation.