FAQs

Question

When and how much of my booking balance is due?

Answer

The initial deposit to secure the reservation is $150. 60% of the total cost is due by December 16, 2026. The final balance is due February 11, 2027.

Question

Activities & Excursions

Answer

Popular excursions and activities outside of the resort events include: - Cenote swimming - Snorkling - Mayan Ruins - Catamaran tours - Downtown Tulum Shopping & Dining

Question

Currency & Payments

Answer

US dollars are accepted but pesos are helpful for tips and small purchases. Most places accept credit cards

Question

What should I wear?

Answer

Wedding Attire: Semi-formal Tropical Attire Resort Attire: Lightweight, breathable closing is recommended.

Question

Do I need a passport?

Answer

Yes. A valid/non-expired passport is required for travel to Mexico.

Question

What should I bring?

Answer

- swimsuits - sandals - sunscreen - sunglasses - hats - reusable water bottles - bug spray - light evening outfits

Question

Can I bring my kids?

Answer

Yes! The whole family is welcome! There is also a Kids Club at the resort.

Question

Can I bring a plus 1?

Answer

Yes, please RSVP with their name so we can count them in.

Question

What are the colors of the wedding?

Answer

It is not required to match the colors of the wedding but we know some people like to know the color-theme. The main colors will be pastel pink, coral, peach, & yellow, hot pink, sage green, and of course white.

Question

What is included in the resort price - 3 day minimal stay at the resort?

Answer

- Unlimited food & snacks at multiple restaurants to choose from - Unlimited Room Service - Unlimited alcoholic & non-alcoholic beverages at multiple bars to choose from - 15% off spa services - Pools & Beach access (choose the swim-out room for pool access directly from your rooms back door) - Resort entertainment & activities - Wi-fi throughout the resort - Fitness Center access - Kids Club & family-friendly activities - Access to the Adult Only side of the resort for 18+

Question

What if I do not want to stay at the resort?

Answer

You will need to purchase a resort pass when arriving at the front desk. The pass is $60 USD and allows access from 5pm - 10pm/end of reception. Please let us know if you are not staying at the resort so we can give the names ahead of time to the front desk. *Please note: we have a required minimum of 80% of our guest to stay at the resort in order for the resort to host the event for us. Plus, we’d love the opportunity to celebrate with you outside of the ceremony and reception.