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FAQs

Question

How do I book a room?

Answer

Please use this link to book your room online: https://www.hilton.com/en/attend-my-event/melanie-and-erik-wedding/

Question

Where should I book my stay?

Answer

Please only use the room block link we provided. We kindly ask you do not book through Hilton’s main website or third-party booking sites, as the special rates will not apply.

Question

I need help booking my room, who should I reach out to?

Answer

Please reach out to +52 984 195 2050 for assistance / any issues with booking your room.

Question

How long is the room block available?

Answer

Our room block is reserved for three nights. However, if you need to stay for fewer nights, please reach out to +52 984 195 2050 for assistance. If you book for less than 3 nights via the link, the special rates will not apply.

Question

How do I adjust the number of guests staying in my room

Answer

Before booking, please update the number of guests in your room in the top right corner of the reservation page. Pricing varies slightly based on occupancy.

Question

Can I extend my stay beyond the wedding dates?

Answer

Yes! The room block rates are available for three days before and three days after the wedding dates. To extend your stay at the same rate, click "edit stay" at the top right corner and adjust to your preferred dates.

Question

Can I book a higher-category room?

Answer

Yes! Once rooms are booked, you should subsequently receive a confirmation letter that you can reply to in order to make changes, upgrades, or special requests to your room.

Question

Is breakfast included?

Answer

Yes, breakfast is included with your stay!

Question

Are there special rates for children?

Answer

Children 4 and under stay free of charge. Children ages 5-12 receive a discounted rate.

Question

Do I need dinner reservations?

Answer

Yes! If you plan to eat at one of the hotel's restaurants on Thursday night reservations are required. You can make reservations on OpenTable or with the concierge upon arrival. For a more casual dinner, the two hotel bars also serve food. Restaurant options are listed under the Things to Do tab.