FAQs

Question

DO I HAVE TO STAY AT FINEST RESORT?

Answer

Resort Policy: All wedding guests must stay at the resort. Because the resort is highly secured, those who do not have room reservations are not allowed on the premises.

Question

WHEN SHOULD I BOOK MY ROOM?

Answer

ASAP! The room reservations are based on availability, so we highly recommend booking as soon as possible!

Question

WHAT AIRPORT DO I FLY INTO?

Answer

When booking your flights, search for the best deals on any reputable airline. Fly into Cancun Airport (CUN). Please book the flight that works with your schedule. If you arrive before check-in time, you can use all the amenities [pool, restaurants, activities, etc]. Pack a small bag with swimwear and other necessities to utilize the resort while you wait for your room to be ready.

Question

DO I NEED A PASSPORT?

Answer

Yes! You need a passport to travel to Mexico. You will need this to board your flight and the resort will ask for it when you check in. If you need to get a passport, please apply for one ASAP so it arrives in time for the trip. Right now the US turnaround time is about 8-11 weeks. YOUR PASSPORT MUST BE VALID FOR THE ENTIRETY OF YOUR STAY PLUS 6 MONTHS AFTER YOUR RETURN DATE. PLEASE NOTE: An enhanced drivers license or passport card only allows entrance into Mexico by land or boat. Air travel requires a passport book.

Question

WHAT HAPPENS AFTER I LAND IN CANCUN?

Answer

Once you land in Cancun, you will pass through Mexican immigration. This is where you will pick up your luggage and clear customs. After clearing customs you will exit to a hall through sliding doors, where you will find different booths of rental cars and other transportation companies. Walk all the way to the main sliding doors until you get outside. That is where you will look for Seasons transportation company usually in green shirts!

Question

HOW DO I GET FROM THE AIRPORT TO THE HOTEL?

Answer

When booking with our promo code, you will receive free round trip transportation through Seasons Transfers.

Question

DOES THE RESORT HAVE A DRESS CODE?

Answer

The resort strongly enforces it's three basic “levels” of dress code at the bars, lounges, or restaurants: Casual Elegance (dressiest/most “strict”), Casual and Beach/Pool/Relaxed, and Regular Casual Elegance(between casual and formal). Casual Elegance: For Ladies: Long pants, Capri pants, skirts, and blouses. For Gentleman: Long dress pants and a collared shirt. Casual shoes or elegant sandals must be worn at all times. T-shirts, tank tops, shorts, and flip-flops are not permitted. Applies for: Le Petit Plaisr, Dommo, and Gusto restaurants Casual Dinner For Ladies: Long pants, Capri Pants, skirt, blouse, or dress. For Gentleman: Shorts, Bermudas, Capri or long pants. Dress shirt, collarless shirt, or polo shirt. Casual shoes or elegant sandals must be worn at all times. Sleeveless t-shirts, tank tops, and beach sandals or flip-flops are not allowed. Applies for: Brass, Duke’s, Insleme, Legends, Lizo, Melting Pot, Seaside, Shoji, Surf & Turf, Tinto & Tapas, and The Market Kitchen restaurants. Beach/Pool/Relaxed Attire applies to pool bars, swim-up bars, and tiki lounges. In these instances, you can walk or swim up in your swimsuit, which can be wet. You can also wear flip-flops or no shoes.

Question

WHAT'S INCLUDED IN MY ALL-INCLUSIVE STAY?

Answer

Just about everything! FOOD: All meals, snacks and beverages [including alcohol]! There are 11 restaurants, 1 Coffee/Dessert Bar, 12 Bars and 24 hour Room Service! ACTIVITIES: Shows, Live Music, Gym, Paddle Boarding, Kayaking and Dance Classes are just a glimpse of what is included in your stay. Please Note: Spa treatments and motorized water sports (jet skis and boating) are not included. There is a 10% discount on Spa treatments!

Question

WHAT DOES EACH ROOM CATEGORY ENTAIL?

Answer

Most rooms at the resort are standard. To make your trip extra special, you can choose to upgrade to one of the following room categories: (1) At the Finest room category, you will have access to the following: - Private check-in & check-out - A private Finest only beach area - One free aqua hydrotherapy treatment per person - The Finest Seaside Restaurant - The Finest Club Lounge - This room category ALLOWS children (2) At the Excellence room category, you'll have access to all the amenities of the Finest category and: - The Excellence Club Bistro Restaurant - A private Excellence only beach area - This room category is *ADULTS* only Your trip will be awesome regardless of the room. We would recommend upgrading if having top shelf liquor (ex: Patron, Grey Goose, etc) or having a room in a building where there are no children (Excellence category) is important to you.

Question

DO I NEED TO BRING CASH?

Answer

Gratuities are included in your all-inclusive rate. However, we recommend bringing cash for extra tips and other activities you may want to do. We recommend bringing a bunch of $1 and $5 bills.