FAQs
Question
Who do I contact for questions, changes, or help booking?
Answer
Giliane Capoferri Email: guests@paradiseweddings.com Phone: 877-737-0177 (option 2)
Question
Can I add or remove transporation after booking?
Answer
Yes! Paradise Weddings will also send reminders to guests who have not booked transportation.
Question
Once I book am I able to change the dates I want to go?
Answer
Yes, you can make changes up until December 22, 2026. After that it is up to the hotels discretion.
Question
Can I cancel my reservation?
Answer
Yes, before December 22, 2026. Review the cancellation policy below: - From the time of booking to December 22, 2026 deposits are refundable - From December 22, 2026 to March 18th, 2027: deposits are non-refundable. Resort charge fees for reducing number of nights or guests. - From March 19th, 2027 to Travel date: room cancelations are non-refundable.
Question
Can I add more days once I book?
Answer
Yes! You can make changes before December 22, 2026. After that date we have to request any changes from the resort.
Question
Can I add more or less people to my room after I booked?
Answer
Yes! As long as it is before December 22, 2026.
Question
What documents do I need to get into Cancun?
Answer
- Passport (Check expiration dates!) - You may need an immigration form. It is usually free to fill out. This link/form was provided to me by my travel agency. https://www.inm.gob.mx/fmme/publico/solicitud.html - Hotel confirmation - Return ticket
Question
I have never traveled to another country, what do I do?
Answer
When you get to Cancun, you will show your passport either to a person or now most things are scanning. Then you will collect your bags and move through customs. Bag inspections are all random. Then you will continue through the airport to transportation
Question
Can I book outside the room block?
Answer
Ideally, we would love for you to book within the block. If you find a cheaper rate, let me or the coordinator know because they can work with the hotel.
Question
What happens if there are no rooms available in the room block?
Answer
Let me know! I can get more rooms and will be updating this biweekly.
Question
What if I want to book a different room you do not have available?
Answer
Let me know or the coordinator know because we may be able to request that room for you! Same goes for if we run out of a style, we can request more.
Question
When should I RSVP by?
Answer
Soon as you know! BUT, don’t RSVP till you book your room please! Latest RSVP by December 30th, 2026.
Question
Do we need to stay at the hotel?
Answer
Yes, in order to attend the wedding guests have to stay on the resort.
Question
Any specific themes?
Answer
We are still working this out! Bring fun colors and lots of blue and green! Bring neon clothes for a neon night at the resort.
Question
What if I find a cheaper price than your room block?
Answer
Reach out to our wedding coordinator and she can work with the hotel to get a price match.
Question
Is food and drinks included in the hotel cost?
Answer
Yes! Hyatt Ziva Cancun is an all inclusive resort.
Question
Is there an app for the hotel?
Answer
Yes! Here is a link to use! Steps: 1. Click link 2. Click share 3. Click add to Home Screen https://hzc.resortsbyhyatt.com/?fbclid=IwdGRleAQ-nopleHRuA2FlbQIxMQBzcnRjBmFwcF9pZAo2NjI4NTY4Mzc5AAEeBM6aElCUfUhmm79LZOj7rqzXrTCkq79cXn1jAqGZwI38zG1xM_EVF9IDwAk_aem_cKrwl1d5CAE9fL61HV_E8g&utm_id=97758_v0_s00_e0_tv4#/property-hub
Question
What items should I pack?
Answer
MUST HAVES: - Sunscreen (if you have to buy it there it will be at least $30) - Hats - A cup for drinks (really nice to have in pool) - Medications