FAQs

Question

Airport Transfers

Answer

Transportation is not included. Taxis and private transfers are easy to arrange- we will also share recommended options closer to the date. https://www.amstardmc.com/en/transfers-main/?destinationId=CUN&hotelId=55&affiliate_id=ba73448f8e2d6c409ab4fa16a978c6fehttps://www.amstardmc.com/en/transfers-main/?destinationId=CUN&hotelId=55&affiliate_id=ba73448f8e2d6c409ab4fa16a978c6fe

Question

Resort FAQ*

Answer

Please refer to the FAQ for general resort information https://www.hyatt.com/en-US/hotel/mexico/hyatt-ziva-cancun/canif/special-events/faq

Question

When and where is the wedding?

Answer

Our wedding will take place on Friday, October 23, 2026, at the Hyatt Ziva Cancún, an all-inclusive oceanfront resort in Cancún, Mexico. We’ll be celebrating with our guests all weekend long!

Question

What are the main wedding-weekend events?

Answer

Thursday, October 22 — Welcome drinks in the evening Friday, October 23 — Wedding ceremony + reception Saturday, October 24 — Group hangout / pool & beach day Saturday, October 24 - Evening farewell hang & hugs Sunday, October 25 — Farewell goodbyes as guests depart More details will be shared closer to the date.

Question

Is the resort all-inclusive? What does that mean?

Answer

Yes, Hyatt Ziva Cancún is fully all-inclusive. Your room rate includes: Unlimited food & drinks (including alcohol) Room service Resort restaurants & lounges Pools & beach access Daily activities & entertainment Spa services, excursions, and private dinners may require an additional cost.

Question

How do I book my room?

Answer

Please book directly through the hotel website or your preferred booking service! https://www.hyatt.com/es-ES/hotel/mexico/hyatt-ziva-cancun/canif

Question

Is there a minimum-night stay?

Answer

Is there a minimum-night stay? Most guests book 3–4 nights, but you’re welcome to arrive earlier or stay longer!

Question

Do I need a passport?

Answer

Yes, a valid passport is required to enter Mexico. Please ensure it does not expire within 6 months of travel.

Question

Which airport do I fly into?

Answer

Please fly into Cancún International Airport (CUN). The resort is approximately 25–30 minutes away.

Question

Can kids come?

Answer

The wedding is an adults-only event. However, Hyatt Ziva Cancún is family-friendly with kid zones and activities. Babysitting services through the hotel are available for an additional cost.

Question

What will the weather be like in October?

Answer

Expect warm tropical weather — typically mid-80s°F during the day and mid-70s°F at night. Light, breathable clothing is best!

Question

What should I wear to the wedding?

Answer

Attire: Beach Formal / Cocktail / Semi-Formal Think: breezy, polished, and comfortable. We recommend avoiding thin heels — wedges or dressy sandals work best.

Question

Are gratuities included?

Answer

Yes — gratuities are generally included in the all-inclusive rate. You may tip additionally for exceptional service if you’d like.

Question

Do I need to convert currency?

Answer

Most places accept U.S. Dollars and major credit cards. The resort also accepts credit cards.

Question

Is the water safe to drink?

Answer

Bottled water is provided and recommended for drinking and brushing teeth.

Question

Is the resort safe?

Answer

Yes — Hyatt Ziva is a secure, gated resort with staff onsite 24/7. As always, please use standard travel awareness while exploring outside the resort.

Question

Can I attend if I don’t stay at the resort?

Answer

Day passes may be limited and expensive. We strongly encourage staying at Hyatt Ziva so you can fully enjoy the group experience.

Question

How can I contact you with questions?

Answer

Please feel free to reach out anytime — we’re so happy to help you plan your stay!