FAQsFAQs
Question
How do I book a room?How do I book a room?
Answer
Go to the Book Now tab and click the link. All rooms need to be booked through the link so they can be associated to the wedding.
Question
Can I bring a guest/date?Can I bring a guest/date?
Answer
We unfortunately cannot accommodate additional guests. Due to limited capacity, we can only allow the people named on your invitation.
Question
When is the RSVP Deadline?When is the RSVP Deadline?
Answer
May 1st 2027, but we advise you all to RSVP as soon possible to prevent last minute wedding accommodation changes.
Question
Will you be reserving a hotel block?Will you be reserving a hotel block?
Answer
Yes, there are 20 rooms blocked on a first-come basis. The deadline to reserve in the room block is May 15th, 2027.
Question
Is there someone I can call to assist with booking?Is there someone I can call to assist with booking?
Answer
Yes. Danny Morales ext. 8131 Reservation Specialist danilmorales@thepalacecompany.com Contact numbers: U.S. / CAN: 1-888-987-7655
Question
Will the festivities be indoors or outdoors?Will the festivities be indoors or outdoors?
Answer
The ceremony will be outdoors. If it was to rain, festivities will be moved indoors.
Question
How close together are the ceremony and reception venues and what is the best way to travel between them?How close together are the ceremony and reception venues and what is the best way to travel between them?
Answer
Ceremony and Reception will be in walking distance from room accommodations. Golf carts are also readily available if you need assistance in traveling to the events.
Question
Is round-trip transportation included to/from the airport?Is round-trip transportation included to/from the airport?
Answer
Complimentary transportation is included when you book a stay 4 nights or greater.
Question
What are some other things to do in the area if people have an extra day to kill before or after?What are some other things to do in the area if people have an extra day to kill before or after?
Answer
At Moon Palace Nizuc you’re not limited to a single hotel building — it’s part of the larger Moon Palace complex, so you can move between Nizuc and many shared Moon Palace Cancun amenities. That gives you a much bigger activity list than most all-inclusive resorts. Relaxing / resort-style activities • Multiple pools, including quieter pool spaces and family areas • Beach access with loungers and poolside service • Full spa treatments (massages, hydrotherapy, facials, salon services) • Fitness center, yoga, spinning, and wellness classes • Non-motorized water activities on property Night entertainment • Live shows every evening • Rotating productions like fire performances, Michael Jackson tribute shows, and dance performances • Theme nights, live music, karaoke, and nightlife options in the larger Moon Palace complex Family / kids activities • Kids’ playrooms and supervised activities • The Dreamery with games, crafts, magic activities, and kid-focused experiences • Arcade and gaming areas through the larger resort complex • Mini movie theater and activity zones at connected areas of Moon Palace Excursions and adventure add-ons These are typically extra-cost experiences: • Snorkeling trips and cenote swims • ATV/Polaris rides • Ziplining • Tulum and Riviera Maya excursions • Adventure parks and eco-tours