FAQs

Question

Is the resort all-inclusive?

Answer

Yes! Your stay includes accommodations, meals, drinks, entertainment, and many activities.

Question

Do I need a passport?

Answer

Yes! Your passport should be valid for the duration of your trip. We recommend checking expiration dates well in advance.

Question

What airport should I fly into?

Answer

Cancun International Airport (CUN)

Question

How far is the resort from the airport?

Answer

Approximately 40-45 minutes, depending on traffic.

Question

How do I book my room?

Answer

Please use the room block link on our website under the TRAVEL tab. If you have any questions, our travel agent Melanie's contact information is listed there and is happy to help.

Question

Why should I book through the room block instead of another website?

Answer

Booking through our room block helps us meet our wedding requirements and ensures you're included in our group for any planned events, updates, and guest perks. We truly appreciate your support!

Question

What is the dress code?

Answer

Welcome Party: Resort casual Wedding Ceremony & Reception: Resort chic, bright colors, tropical elegance Comfortable shores are recommended for walking around the resort.

Question

What is the weather like in February?

Answer

Expect warm sunny days in the upper 70s to low 80s with cooler evenings. We recommend bringing sunscreen, sunglasses, and a light sweater for nighttime.

Question

Should I bring cash?

Answer

Yea. While credit cards are widely accepted, small bills in U.S. dollars are helpful for tipping and off-resort purchases.

Question

Will my phone work in Mexico?

Answer

Most major carriers offer international service, but check with your provider before traveling.

Question

Can the resort accommodate dietary restrictions?

Answer

Yes! Please let us know in advance if you have any allergies or dietary requirements.

Question

What if we have additional questions?

Answer

Our wedding website will always have the most up-to-date information. If you still need assistance, please reach out to our travel agent who is happy to help!