FAQs

Question

Facts about Puerto Morelos and the area

Answer

Puerto Morelos is a small, laid-back fishing village in the Mexican state of Quintana Roo, boasting a population of about 19,000 residents. Located halfway between Cancún and Playa del Carmen, it is highly walkable and maintains a relaxed, non-resort town feel. -La Colonia (The Mainland): Located on the west side of Federal Highway 307. This is the residential inland area where you will find local shops, authentic food markets, and the majority of the year-round local population. -El Puerto (The Beachside): The tourist and hotel zone sits directly on the Caribbean coast. It is compact, measuring only about 4 blocks wide and 15 blocks long, making it extremely easy to navigate on foot. Its coral reef is part of the second largest barrier reef in the world. Located only 500 meters from the beach, it is ideal for scuba diving, windsurfing, and snorkeling, among other marine activities.

Question

When should I book my flights?

Answer

The optimal booking window, usually 9 to 15 months out, as soon as your room block is active. best days to book or usually Tuesday, Wednesday and Friday. International: 2 to 8 months in advance (sweet spot is 32–73 days out).

Question

Transportation from Cancun Airport

Answer

We will have a car and will try to accommodate picking up as many guests as we can based on when you are arriving as we will be at the hotel on Wed. April 21. https://www.pronatours.com/transportation_RM Pick-ups and departures can be completed at any time of the day. Reservations must be made at least 3 days in advance on weekdays and 4 days in advance on weekends, prior to arrival. Prices: Transportation prices for single trip are: • $67 USD Single Trip (1-9 persons) • $134 USD Single Trip (10 – 16 persons) Transportation prices for round trip are: • $125 USD Round Trip (1-9 persons) • $250 USD Round Trip (10 – 16 persons) Cost per pick up not per person. This service needs to be pre-paid before arrival. To request transportation please complete the form below and submit it.

Question

How far is the resort from the Cancun Airport

Answer

It is a 30 minute drive south or 18 miles.

Question

What is the cost of each room?

Answer

Junior Suite - $211 Single Occupancy $120 Double Occupancy $102 Triple Occupancy Family Room - $255 Single $142. Double $116 Triple Junior Suite Platinum - $259 Single $143 Double $118 Triple Family Room Platinum - $266 Single $147 Double $120 Triple Rates are in USD per night per room Rates apply for 3 nights prior to April 23 and 3 night safter April 26 2027 Please note there is a mandatory resort fee of $21 USD per day per room

Question

How do we book within the room block?

Answer

Online

Question

When is Check In/ Check Out

Answer

Check in 3pm Check Out 12pm with 2 hour late check out based on availability

Question

When is the booking Deadline

Answer

60 days before

Question

When is the RSVP deadline

Answer

30

Question

What does All-Inclusive Include

Answer

Our All-inclusive Plan includes: Deluxe accommodations: All rooms include a private balcony, a mini-bar with beverages (water, soft drinks, and beer), and a coffee maker Buffet meals ( two restaurants): Alhambra (Breakfast, Lunch, and dinner), Trattoria D’Gulio (breakfast) & Hacienda Arrecife (just for lunch) A la Carte Dinner meals (four restaurants): El Alcazar, La Marina, Hacienda Arrecife & Trattoria D’Gulio. Reservation required* All drinks: alcoholic (international and domestic house brands), non-alcoholic, mixed drinks, cocktails, soft drinks, juices, and purified water at any of the restaurants and bars of this hotel. Includes waiter service at the pool and beach areas. 24-hour room service Turn down service Water sports: paddle boards, boogie boards, and kayaks. Biking tours and bicycles Daytime beach & pool activities program Pickleball Kids' Club: Ages 4 to 12 Teens' Club: Ages 13 to 17 Nightly entertainment and/or theme shows Gratuities and Taxes ** Guests may enjoy all-inclusive privileges at the neighboring Ventus at Marina El Cid Spa & Beach Resort & Ventus Ha' at Marina El Cid Spa & Beach Resort**

Question

What restaurants are at Ventus Ha

Answer

DINING & LOUNGES İle de France - authentic French fine-dining experience, a superb gourmet à la carte menu. Mercado de Dolores - guests will be tempted by seven distinct cuisine specialties that include authentic delicatessen fare, seafood, Italian, Thai and amazing desserts. Pizzeria II Peccato - delight your palate with the rich flavors and textures from Italy. Sea Place - the finest seafood you can enjoy... your window into the delicious bounty of the Caribbean. Maiz - a glimpse of México, what a tantalizing treat! Wok Asian Cuisine - enjoy our Asian infused menu - unique noodle and rice dishes are just the beginning of delicacies that will be offered. Fresko - choose from an array of perfectly light menu options, try one of our healthy salads, paninis and much more. La Crêpe - sweet and savory on one menu! Because there is always room for dessert, this willbe a"must visit" while staying at VENTUS! Aromas - wake up to the comforting aroma of freshly ground coffee and delicate specialty teas. For a special treat, indulge yourself with our own gelato. Macondo ocean deck bar - offering international brand beverages and tropical cocktails while delivering a relaxing view of our infinity pool. Abnia - have a drink and enjoy the entertainment at our lobby bar. Zanza lounge bar - located between the main two pools with live music in the afternoons, ranging from reggae to jazz, and enjoy a relaxing atmosphere. *Guests have access to our adjacent Hotel Marina El Cid Spa & Beach Resort restaurants and bars with no extra cost.

Question

What is the wedding dress code

Answer

Come dance the night away with us in your best beach formal. Men can wear summer suits or crisp linen trousers with a collared shirt (no tie required). Women can wear elegant maxi or midi dresses. For footwear, dressy sandals or wedges are highly recommended over stilettos. Please leave the jeans and sneakers behind, but get ready to be comfortable!

Question

What will the weather be like and what should I pack/wear?

Answer

April brings excellent, dry spring weather with daily high temperatures averaging around 85F and comfortable overnight lows of 72F. It is a fantastic time to visit, characterized by plenty of sunshine, low humidity, and a soft, cooling ocean breeze.

Question

Are kids welcome?

Answer

Yes! We love your kids and cant wait to have them join us! The hotel is kid friendly and features a Kids Club and Teens Club. Kids- from 4 to 11 years Hours: Daily from 9:00 a.m. to 9:00 p.m. Location: Next to the Convention Center in front of building 25 at Ventus at Marina El Cid Spa & Beach Resort Teens Club- Ages: Teens from 11 to 17, no Kids allowed Hours: Daily from 12:00 p.m. to 8:00 p.m. Location: Lobby of Hotel Marina El Cid Spa & Beach Resort

Question

What currency is accepted

Answer

The hotel will accept most major credit cards. Cash is preferred for tips in pesos and is most widely used and accepted for everything else.

Question

Do I need a passport

Answer

Yes! To apply please go to US Passport & Visa and apply sooner than later as it may take a few months. https://uspassportandvisa.org/us-passport/?utm_term=apply%20for%20passport&utm_campaign=7540-2022-11-09&gad_source=1&gad_campaignid=22212757347&gbraid=0AAAAA-ylfVv42uf45WDj-LvatTodHz0xR&gclid=Cj0KCQjwof_QBhCgARIsADaMzOfGRl4piiSDQPLW6DLr8KVIO09zwQ31ggFFuI5ADNQ83om0_fhHwpAaAoomEALw_wcB

Question

Where are you registered?

Answer

We do not have a gift registry as your presence is gift enough. We are blessed to have everything we need to start our lives together, but if you’re feeling particularly generous we would love for you to contribute to our honeymoon fund so we can create memories that last a lifetime, since we are choosing experiences over things.