FAQs

Question

Is there air conditioning at Casa Violeta?

Answer

As Casa Violeta is an eco-friendly hotel, there is no air conditioning on the premises. There are fans in every room and 24-hour electricity that will keep you cool day and night. Also, the breeze of the ocean refreshes the oceanfront rooms.

Question

Are hair dryers and electric shavers allowed at Casa Violeta?

Answer

Because Casa Violeta runs on a generator and batteries, hair driers and electric shavers are not allowed.

Question

How should I get from Cancun Airport to Tulum?

Answer

We recommend booking your round-trip travel to Tulum from Cancun Airport ahead of time via Cancun Airport Transportation: https://www.cancunairporttransportations.com/

Question

By when do I need to RSVP?

Answer

Please let us know your plans no later than Monday, December 9th by selecting the RSVP tab on this website. We hope we can celebrate with you!

Question

Which airport is closest to Tulum?

Answer

Cancun International Airport is the nearest airport to Tulum. By car, Casa Violeta is approximately two hours from the airport.

Question

Is English widely spoken in Tulum?

Answer

English is spoken, but not as widely as you’d expect for such a tourist town. It’s helpful to brush up on your Spanish!

Question

What is the main currency?

Answer

Pesos are the main currency, although some places will accept USD.

Question

Do I need to bring cash?

Answer

Cash is preferred at most places.

Question

Which bank is the most reliable to withdraw money from?

Answer

When withdrawing money, the most reliable bank in town is Scotiabank — ATMs by the beach are not known to be reliable.

Question

Do I need a Visa to travel to Tulum?

Answer

As a US citizen, you don’t need a Visa to travel to Tulum.

Question

How's the tap water down there?

Answer

Tap water in Tulum is not acceptable to drink. We highly recommend bringing stomach medicine in case you get sick.

Question

Is there Uber or other ride share in Tulum?

Answer

There is no Uber or ride share in Tulum, but taxis are plentiful and easy to flag down.