FAQs
Question
Wedding Gifts
Answer
Since this is a destination wedding and we know it takes time, travel, and expense to join us, we kindly ask that you don’t bring gifts. Having you there to celebrate is more than enough, and truly the greatest gift we could ask for. If you still feel inclined, a small digital gift can be sent via Venmo.
Question
Do I have to stay at the same resort as the ceremony?
Answer
We highly recommend staying at our resort to make the most of the wedding weekend. We've reserved a block of rooms at a discounted rate for our guests, making it easy to enjoy all of the festivities, amenities, and time with family and friends. If you stay elsewhere, resort policy limits off-property guests to the ceremony and reception only. Off-property guests may enter shortly before the ceremony and reception, cannot access the resort at other times, and must depart immediately following the reception. Please also note that the rehearsal dinner and farewell brunch are reserved for guests staying at the resort.
Question
Is the resort all-inclusive?
Answer
Yes! The hotel is all-inclusive, which means your room rate covers unlimited dining and drinks, daily stocked minibar, 24-hour room service, pools, water sports, fitness and family activities, and access to all resort amenities.
Question
Is this a kid-friendly wedding?
Answer
Children are welcome at the resort and at our ceremony. However our cocktail hour and reception following the ceremony will be adults-only, so little ones will not be able to attend that portion of the evening. If you’ll be traveling with children, we kindly ask that you arrange childcare for the evening festivities.
Question
Does the resort have adults-only and family-friendly areas?
Answer
Yes — the resort has both family-friendly areas and an adults-only section. Access to the Punta Vista Bar and Infinity Pool is reserved exclusively for guests staying in the Turquoize section (18+). If access to the adults-only amenities is important to you, please contact guest services before booking to confirm that your room category includes access.
Question
How do I book my stay at the resort?
Answer
Please use the booking link on the "Travel" tab on this website. This ensures you get a room from our reserved block of rooms at a discounted price. Alternatively you can copy and paste the following link in your browser: https://www.hyatt.com/events/en-US/group-booking/CANIF/G-2KSK
Question
Guest assistance
Answer
If you need support with your reservation, you may contact: 📧 joel.bustillos@hyatt.com | emir.rosales@hyatt.com | cecilia.garcia@hyatt.com 📞 +52 998 848 7000 ext. 7962
Question
Reservation Charges
Answer
During the reservation process, you may see a message indicating that your card will be automatically charged. Please disregard this message—the full payment will only be processed 30 days prior to arrival. If you need to update a credit card or experience any issues, please contact: 📞 1-888-452-3643 (from the U.S.) All guests over the age of 13 years and older are subject to the adult’s rate.
Question
What if I need a bigger room or want to upgrade my accommodations?
Answer
If you need a larger room or would like to upgrade your accommodations, please reach out directly to Alex or Kathleen, and we can help add a larger suite to our group booking. You may also contact the resort’s dedicated concierge team, who can assist with questions about additional room options, availability, and upgrades during your stay.
Question
Additional nights (pre or post stay):
Answer
Guests can book 3 extra nights before and after the main event dates through the same link. However, availability will depend on the hotel’s occupancy, and only contracted room categories will be displayed.