Loading
Loading
Loading
Loading
Loading
Loading

Katelyn & Jaret

    Home
    FAQs

FAQs

Question

Where do I stay?

Answer

Excellence Resort- Riviera Cancun

Question

Will transportation to and from the Airport be provided?

Answer

Yes! Airport transfer is included in your discounted rate.

Question

What do we eat?

Answer

Whatever you want! This resort is All-Inclusive.

Question

Can I bring my child?

Answer

We love your little ones, but unfortunately, we are unable to invite children to our wedding. Excellence is an 18+ only resort.

Question

What do I wear?

Answer

Dressy Beach Attire. We suggest men wear a button-down shirt with a collar paired with slacks and ladies wear a sundress or dressy separates, like a nice top and skirt. Instead of heels, wear a pair of strappy or platform sandals. We know we are celebrating at the beach but please NO Hawaiian shirts or similar.

Question

Open Bar?

Answer

Of course!

Question

How long should I stay?

Answer

We hope you will take the time to relax and unplug with us for a few days. To utilize the discounted pricing, a 3-night minimum stay is required.

Question

Do I need a Passport?

Answer

Yes!

Question

What date do I need to reserve my suite by?

Answer

March 15th, 2026

Question

Is there a deposit required to reserve my suite?

Answer

No deposit is required. Payment is due and will be charged 30 days before arrival.

Question

Is my stay refundable?

Answer

Yes, if cancelled within 24 hours of check-in

Question

Does this rate include my flight?

Answer

Unfortunately, it does not. Please ensure when booking, you select the Suite Only Reservation Option, NOT Suite + Flight as the Discount Code will not apply.

Question

How do I book my stay?

Answer

1. Go to www.excellenceresorts.com/riviera-maya-cancun 2. Select Suites- Pick your suite 3. Select 'Book this Suite' 4. Enter dates, number of people per room (2 per room), Enter Promo Code, Check Availability 5. Confirm your room. Make sure you select 'Group Rate' 6. Enter your information. Complete booking!

For all the days along the way
About ZolaGuest FAQsOrder statussupport@zola.com1 (408) 657-ZOLA
Start your wedding website© 2025 Zola, Inc. All rights reserved. Accessibility / Privacy / Terms