October 24, 2025
Playa del Carmen, Q.R.
Kevin & Katherine
Ground Transportation
Included in your reservation is Hotel Xcaret’s shuttle transportation from the Cancun (CUN) Airport to Hotel Xcaret and back to the Cancun (CUN) airport.
Arrivals
After clearing customs and collecting your luggage, proceed outside the airport and look for the resort’s transportation staff who will be holding a sign that says “Hoteles Xcaret”
You must exit the arrival hall bypassing all representatives inside the airport trying to get your attention. These representatives are there to sell time-share and may be a representative for your hotel, but are not your transportation provider.
For Departures
Please see the Concierge desk at least one day before departure to register for your transfer back to the airport.
Check-out is at 12 PM but you can stay and access the resort (not the parks) until 6 PM on your check-out date. Hotel Xcaret offers luggage storage until you depart. Late check-outs must be requested directly with the resort once you arrive.
For all the days along the way