FAQs

Question

What is a room block?

Answer

A room block is a group of rooms reserved at Dreams Jade Resort & Spa with a special group rate reserved for our wedding guests. Booking within our room block helps ensure everyone stays together and receives the best available rate during our wedding dates.

Question

Is it cheaper to book through the room block?

Answer

In most cases, yes! Our room block offers: - Discounted group rates - Guaranteed room availability - Access to all wedding events at the resort

Question

Do I have to book for a certain number of nights?

Answer

Yes, the resort requires a minimum of three nights for guests booking within the room block.

Question

When should I book my room?

Answer

We recommend booking as early as possible to secure the best rate and availability. Our room block is limited and may sell out. Rooms must be booked by June 1, 2026 at the latest.

Question

Can I extend my stay or arrive early?

Answer

Absolutely! Guests are welcome to arrive early or extend their stay, subject to availability.

Question

Are Oceanview Rooms Available?

Answer

Yes! Just mention in the notes section of your booking that you would like to upgrade.

Question

Do I need a passport to travel to Cancún?

Answer

Yes. A valid passport is required for travel to Cancún. Please ensure your passport is valid for at least 6 months beyond your travel dates.

Question

Do I need a visa to travel to Mexico?

Answer

U.S. and Canadian citizens do not need a visa for tourist stays under 180 days.

Question

What airport should I fly into?

Answer

You should fly into Cancún International Airport (CUN). This is the main international airport serving the area.

Question

Do I need to book transportation from the airport to the resort?

Answer

No! We have arranged for transportation through Paradise Weddings for all of our guests. When booking your room, transportation will automatically be added to your reservation.

Question

What should I expect when arriving at the airport?

Answer

After landing, you’ll go through immigration and customs. Once you exit customs, you may be approached by individuals offering transportation, tours, or timeshare presentations. These individuals are not affiliated with the resort or airport staff. A simple “No, thank you” and continuing forward is perfectly fine. A Paradise Weddings staff member will be at the airport to guide our guests to the correct vehicles for transport to the resort.

Question

What attire should I wear to the wedding?

Answer

Beach-appropriate attire is recommended. We kindly encourage light, neutral tones, as our color palette is beige and brown.