FAQs
Question
Do I need a passport?
Answer
Yes! Every guest must have a passport that is valid during their travel and for 6 months after your scheduled return date. You will need this to board your flight and the resort will ask for it when you check in. The process of applying for or renewing a passport can take several months, so please consider this in advance.
Question
Do I have to stay at Finest?
Answer
The resort's policy is that all wedding guests must stay at the resort. Because the resort is highly secured, those who do not have room reservations are not allowed on the premises.
Question
When should I book my room?
Answer
ROOMS MUST BE RESERVED WITH PROMO CODE BY MARCH 15,2026! The room reservations are based on availability, so we highly recommend booking as soon as possible. It only requires a $1.00 deposit to reserve your room. Your card will be charged for your stay 30 days prior to your arrival.
Question
What's the difference between rooms? Finest suites, Finest Club, and Excellence Club levels?
Answer
Finest Playa Mujeres is a luxury resort, so you will not feel like you are missing out by booking one of their standard rooms (Finest Suites). Finest Suites: The resort's standard room level. Adults and kids are allowed. Finest Club: Family club level. Adults and kids are allowed. Upgraded in-room premium liquor & wine bottle selection, private pool bar, VIP toiletries, private lounge with concierge service, private beach area, Nespresso machine, daily fruit & petit fours in room, fresh flowers and sparkling wine upon arrival and more... Excellence Club: Adults ONLY building. Same club level benefits as Finest Club, except it is for adults only (18+).
Question
What is included in my stay?
Answer
Just about everything! FOOD: All meals, snacks and beverages [including alcohol]! There are 11 restaurants, 1 Coffee/Dessert Bar, 12 Bars/lounges and 24-hour Room Service. ACTIVITIES: Shows, Live Music, Gym, Paddle Boarding, Kayaking and Dance Classes are just a glimpse of what is included in your stay. Please Note: Spa treatments and motorized water sports (jet skis and boating) are not included. There is a 10% discount on Spa treatments for our guests!
Question
Does the resort have a dress code?
Answer
The resort strongly enforces it's three basic “levels” of dress code at the bars, lounges, or restaurants: Casual Elegance, Casual and Beach/Pool/Relaxed Casual Elegance dress is somewhere between casual and formal. Gentlemen should wear long pants, collared shirt or polo, and ladies should wear long pants, Capri pants, skirts, dresses and blouses. Casual shoes or elegant sandals must be worn at all times. This dress code applies to some restaurants for dinner. *T-shirts, tank tops, shorts, and flip-flops are not permitted. Casual dress is more relaxed, but still not beachwear. In restaurants where casual dress is requested, the following clothing is permitted: informal shorts, Bermudas, cover ups and t-shirts. Footwear of some kind should be worn at all times. The casual dress code applies to all restaurants for breakfast and lunch and most dinner restaurants. Beach/Pool/Relaxed Attire applies to pool bars, swim-up bars, and tiki lounges. In these instances, you can walk or swim up in your swimsuit, which can be wet. You can also wear flip-flops or no shoes – pure vacation!
Question
Do I need to bring cash?
Answer
Gratuities are included in your all-inclusive rate. However, we recommend bringing cash for extra tips and other activities you may want to do. We recommend bringing a bunch of smaller bills (USD or pesos).
Question
What if I need to cancel my reservation?
Answer
Rooms are FULLY REFUNDABLE (if PROMO CODE is used) up to 24 hours prior to your planned arrival. Please let the couple know if you cannot attend.