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FAQs

Question

DO YOU NEED A PASSPORT TO TRAVEL TO JAMAICA?

Answer

Yes, all visitors are required to be in possession of a national passport or other acceptable travel document establishing nationality and identity, and bearing a photograph. IMPORTANT: Jamaica requires that your passport be valid 6 months after your travel date. *For this trip your passport must be valid through September 2025!

Question

HOW LONG DOES IT TAKE TO RENEW A PASSPORT?

Answer

It typically takes 12 weeks to renew a passport, with an option to expedite the process for an additional fee.

Question

IS THE RESORT KID FRIENDLY?

Answer

Excellence Oyster Bay is an adult only resort. All guests must be 18 and older.

Question

WHAT IS CLUB MOBAY?

Answer

Essentially it’s a fast-pass through security, customs, and immigration. In addition, it allows access to a private lounge at the Sangster International Airport (Montego Bay).

Question

HOW MUCH ARE CLUB MOBAY PASSES & WHERE CAN I PURCHASE THEM?

Answer

Arrivals: $50/pp Departures: $33/pp Learn more & purchase passes: https://www.vipattractions.com/mobay-info

Question

WHAT IS THE RESORT DRESS CODE?

Answer

Every restaurant has a different dress requirement! *Men can NOT wear tank tops in the restaurants at ANY time of day! Download The Excellence Collection APP to see the dress code for each restaurant & activity: https://apps.apple.com/us/app/the-excellence-collection/id1519562027

Question

WHAT ACTIVITIES ARE OFFERED AT THE RESORT?

Answer

The resort has activities and entertainment offered all day long! A carefully-curated list of activities await at Excellence Oyster Bay, where every individual's ideal day is theirs for the taking. Onsite games meet exciting water sports, fitness classes, pulse-pounding adventures, relaxing offerings, and everything in between. Five swimming pools, fat bikes, fitness classes, cooking lessons, and water activities and excursions make Excellence Oyster Bay the ultimate adult playground. No matter your speed or preference, there is an option for everyone onsite at our world-class resort. • 5 total swimming pools, including 2 for Excellence Club, 2 beachfront, and a rooftop pool at the sky bar • 4 total independent hot water jacuzzis • Snorkeling gear • Stand-up paddle boarding • Fat bikes • Aerobics and water aerobics • Yoga classes • Jogging • Dance lessons • Cooking lessons • Beach volleyball • Beach soccer • Table tennis • Darts • Board games • Archery • Bocce • Billiards • Fitness center • Deep sea fishing* (extra cost) • Scuba diving with instruction* (extra cost) *Download the APP to see the calendar of daily events/activities: https://apps.apple.com/us/app/the-excellence-collection/id1519562027

Question

WILL I BE CHARGED LONG DISTANCE RATES FOR TEXTS/CALLS WHILE IN JAMAICA?

Answer

YES! So be sure to only use your phone when you’re connected to WIFI! (good news: almost everywhere on the resort has connection to their FREE wifi!)

Question

IS THE TAP WATER SAFE TO DRINK?

Answer

Yes!

Question

WHAT SHOULD I PACK?

Answer

•passport •sunscreen •bug spray! •beach bag •swim suits •workout clothes (if you want to hit the gym or participate in the many activities/classes offered!) •pool floats (if you want!) •reusable straws (if you want! the resort got rid of them) •OTC medicine (advil, tylenol, tums, immodium, alka seltzer, etc) •tip money if you wish (small USD bills) •envelopes (for tipping!) PACKING LIST (cont…): https://www.landsevents.com/mexico-caribbean

Question

SHOULD I TIP WHILE AT THE RESORT?

Answer

While tips are not required or expected, the resort allows guests to tip staff members as they see fit. This includes any maids, bartenders, servers, etc. Some guests tip daily while others tip at the end of their stay. USD is acceptable.

Question

CAN THE RESORT MAKE CHANGE FOR YOUR SMALLER BILLS?

Answer

Most likely, but it’s highly recommended that you bring small bills with you as it’s a hassle to make change/break down large bills in Jamaica.